UCR Operations Team Leader - Drive Claimant Outcomes
Listed on 2026-10-10
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Management
Risk Manager/Analyst
Department for Work and Pensions (DWP) Leeds is seeking an experienced UCR Team Leader to oversee frontline Universal Credit review activities. You will lead a team responsible for entitlement reviews, ensuring accurate outcomes and excellent customer service to a large claimant base.
You will line-manage and coach a team of agents, monitor performance, conduct Tier 1 quality assurance, and escalate complex issues as needed to stakeholders while working to reduce fraud and error in the system.
Join us at Department for Work and Pensions (DWP) as our next UCR Operations Team Leader
- Drive Claimant Outcomes in Leeds, England, United Kingdom.
Learn more about the UCR Operations Team Leader
- Drive Claimant Outcomes role in the description above.
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