Global Head of Commercial Claims; Warranty

Global Head of Commercial Claims (Warranty)# Sulzer Careers## Global Head of Commercial Claims (Warranty)
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Posted 10 Days Ago:
JR103548

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.# About the role

At Sulzer, we don't just keep industry moving, we help some of the world's most critical sectors operate more efficiently, reliably and sustainably. With a heritage spanning almost 200 years, more than 13,000 employees worldwide and operations serving customers across over 160 countries, Sulzer is a global leader in fluid engineering and services. As we continue to evolve and strengthen our customer-focused aftermarket offering, we are looking for an exceptional leader to build and scale a key global capability.
We are looking for a commercially driven leader to take ownership of Sulzer's global warranty and claims management strategy, building a world-class function that protects profitability while delivering outstanding customer outcomes. As Global Head of Commercial Claims (Warranty), you will lead the development of a centralised global claims capability, bringing consistency, governance and commercial rigour to a diverse international portfolio of customer claims.##

What You'll Be Doing
* Lead and develop Sulzer's global commercial claims strategy and operating model
* Manage, coach and grow a high-performing global team, initially leading two direct reports with expansion planned
* Drive consistent claim assessment, negotiation and settlement approaches across multiple regions and businesses
* Act as the senior escalation point for complex and high-value customer claims
* Partner with Engineering, Quality, Legal, Finance and Commercial teams to deliver robust claim outcomes
* Establish governance, reporting, performance metrics and best-practice processes
* Balance customer satisfaction with commercial, contractual and financial protection
* Influence stakeholders globally, often without direct authority, to drive timely decision-making and resolution
* Create a culture of accountability, collaboration and continuous improvement
* Support the long-term growth and maturity of Sulzer's Global Centre of Claims Excellence  ## What We're Looking For We're less interested in someone who has spent their entire career processing warranty claims and more interested in a commercially astute leader who can build, influence and drive change.

You will likely bring:
* Senior leadership experience within commercial, contracts, claims, dispute resolution, customer operations or similar environments
* Proven experience leading teams and developing people
* Strong commercial acumen with the ability to assess risk, negotiate outcomes and protect business value
* Experience operating in complex matrix organisations and influencing senior stakeholders
* Excellent communication and stakeholder management skills
* A customer-focused mindset balanced with sound business judgement
* The confidence to make decisions in ambiguous and evolving situations
* International experience or a demonstrated ability to operate effectively across global cultures and markets
* Sufficient technical curiosity and understanding to interpret engineering findings and challenge where appropriate, without needing to be the technical expert  ## Who Will Thrive Here?

This role is ideal for an ambitious leader looking for a genuine step up in scope and impact.

You'll enjoy this opportunity if you:
* Like building rather than maintaining
* Enjoy solving complex business challenges
* Are comfortable operating with ambiguity and creating structure where it doesn't yet exist
* Take…