Head of Service Centre

An exciting opportunity has arisen for an experienced Head of Service Centre (Field Service) to lead and transform the service operations of a growing, ambitious business operating within the industrial equipment and packaging machinery sector.

Reporting directly to the COO, this is a senior leadership role with full responsibility for the performance, profitability and strategic development of the Service Division. The successful individual will lead a nationwide team of field service engineers and coordinators, driving operational excellence, recurring revenue growth and improved commercial performance.

With an ambitious acquisition and growth strategy, the business is looking for a commercially focused leader who can build a scalable, high-performing service operation.

Key Responsibilities:

• Take full ownership of the Service Division P&L, driving revenue growth, profitability and EBITDA performance.
• Lead and develop nationwide field engineering and service coordination teams, improving productivity, utilisation and service delivery.
• Develop recurring revenue streams through preventative maintenance programmes, long-term service contracts and premium support offerings.
• Implement operational improvements, performance KPIs and digital systems to enhance efficiency and customer satisfaction.
• Support the integration of acquired businesses, standardising service processes and building a scalable operating model.
• Drive a strong health and safety culture while maintaining exceptional service standards and customer relationships.

Experience

Required:

• Proven leadership experience within technical service operations, ideally managing nationwide field engineering teams.
• Strong commercial acumen with demonstrable experience managing a service P&L and delivering profitable growth.
• Track record of developing recurring revenue through service contracts and maintenance programmes.
• Experience driving operational transformation, implementing KPIs and improving service performance.
• Background in packaging machinery, industrial equipment, automation, manufacturing technology or engineering services would be advantageous.
• A hands-on, commercially driven leadership style with the ability to operate strategically and deliver measurable results.

This is an excellent opportunity to take ownership of a significant service operation and play a central role in the continued growth and development of an ambitious business.