Soft Services Manager

CBRE is the global leaderin real estate services and leverages the industry's most powerful knowledgebase to meet the commercial real estate needs of its clients worldwide. Ourvision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48countries.

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Soft Services Manager tojoin the team located in Leeds!

• Manage the delivery of Soft Services in line withboth the contract and Service Level Agreements, this includes front of house,mail room, security, cleaning & chauffeur services.
• Direct line management of a team of 11
• Provide additional management cover, as required,to the overall contract management team.
• Ensure that all planned and reactive soft servicestasks are undertaken in a thorough, timely and professional manner to agreedmethods.
• Monitor, review and manage sub-contracted services to ensure consistent service delivery to a high standard.
• Liaise with customers daily to ensure customer satisfaction and identify service improvements.
• Liaise with the Account Management Team and other internal teams as appropriate to ensure the smooth delivery of service to theend user.
• Ensure that all services are compliant with relevant Industry legislation & statutory compliance.
• Ensure that all services are delivered in line withwork place procedures and appropriate legislation, ensuring corrective actions are implemented promptly & correctly within the assigned sector.
• Ensure Soft Services staffs are operating in-linewith core operating policies and procedures.

• Monday to Friday
• 8am – 5pm
• Office / site based

• A track record of managing, delivering and improving the full suite of soft services within a corporate office environment
• Excellent customer service skills, with experience of delivering a 5 Star service
• Excellent stakeholder management skills, with the ability to forge partnerships with sub contractors and customers alike
• Strong communication skills, with the ability to manage and motivate diverse teams across a number of key corporate office locations
• Commercial insight, and the ability to manage complex budgets and costs.
• A background in hospitality is desirable

For more information email

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civilpartner status, pregnancy or maternity, gender reassignment, race, colour,nationality, ethnic or national origin, religion or belief, disability or age.