Head of Operations

Convelio is a licensed freight forwarding company evolving at the intersection of Tech, Logistics and the Art World. We specialise in the global shipping & storage of high-end goods: paintings, sculptures, basically any valuable or bulky merchandise,alongside market leading SaaS technology to solve the problems that Registrars and Art Operations professionals face today.

Our mission is to become a tech-driven company in a traditional industry, and therefore make the shipping & storage of bulky and valuable items as easy as possible by providing an online and seamless experience.

We currently serve a wide range of customers from art galleries, antique dealers, auction houses, online platforms to interior designers.

As Head of Operations UK, you’ll lead the team that moves art in and out of the UK every day, from the most prestigious auction houses and galleries to collectors worldwide. You own the full picture: your people, your numbers (revenue, margin, lead time, client satisfaction, incidents) and the roadmap that makes our UK operations faster, more reliable and more scalable.

This is a hands‑on leadership role for someone who is process-driven and a systems thinker.

You will lead three Operations teams, each with its own team manager and each focused around a different typology of clients (auction houses, galleries and design). Within each team, your team will handle quoting, customer care, order processing, documentation, customs, freight and delivery for our UK-based clients. You’ll be responsible for ensuring that the processes in each team align with each other, and service levels are maintained across the teams.

The warehouse and technicians won’t be in your scope, but you’ll be responsible for making sure that your team works well with the warehouse. For this reason, you will need to be on‑site in our warehouse in West Drayton (near Heathrow) for at least 3 days per week.

You will report to the General Manager, sit in the UK leadership team, and work hand in hand with our Operations teams in Paris and New York, and also with Sales, Product and Finance.

• Recruit, onboard and develop your team, and build the talent plan as the UK scope evolves.

• Foster a positive, high-Performing culture with ownership for each team-member, and where problems come with solutions; convene regular team meetings and organise team-building activities.

• Ensure that each team manager runs objectives, performance reviews, salary reviews and career moves across the team, and be the first point of contact on all people topics.

• Establish and maintain an effective team structure with clear roles, accountabilities and ways of working.

• Conduct regular one-to-ones with the team managers, supporting the development and career progression of your direct reports.

• Be accountable for the Operations team’s key indicators: revenue, margin, lead time, client satisfaction and incident rate.

• Maintains oversight of team output, inboxes, and dashboards through consistent routines and shared tools. Ensure workload and clients are well-allocated across the three teams, and that all clients receive an excellent service level operationally.

• Report on UK performance in leadership forums

• Define the vision and roadmap of UK Operations, aligned with our global operations strategy.

• Be the owner of all major UK Operational processes, ensuring that they are well-identified within each team and regularly refreshed, including customs processes and maintaining important security accreditations.

• Drive automation and AI adoption in day-to-day operations, so the team spends time…