Quality Assurance Manager

Humdinger, Sherburn LS25 6PJ

Position type Permanent Full-Time

Hours 37.5

Shift Pattern Monday - Friday, 0830 - 1630

Closing date 12/06/2026

Do you thrive on ensuring products meet the highest standards of quality and safety? We're seeking a dedicated Quality Manager to join our team at Humdinger Chocolate & Snacking Factory in Sherburn in Elmet, where you'll play a vital role in guiding a team of Quality Auditors and spearheading the site's quality agenda from auditing to taste panels, customer complaints, and much more!

Humdinger’s Sherburn-in-Elmet site is a fast-growing confectionery facility producing over 5,000 tonnes of chocolate and snacking products annually. With advanced technologies including belt coating, button manufacture, drop rolling, and hard panning, the site supports a diverse customer base across retail, third-party, and B2B channels.

• Managing day-to-day quality & food safety activities including GMP, GHP, Hygiene (in collaboration with the Hygiene Manager, Fabrication, testing (micro, environmental and water), trending and much more.)
• Management of non-conforming product and systems (hold logs, investigations, root cause, and close out).
• Driving KPI achievement & supporting projects.
• Investigating customer complaints, foreign bodies & quality issues.
• Coaching & developing the Quality team and wider factory teams.
• Preparing for audits and delivering excellent results (internal & external).
• Monitor deep cleaning and ensure all cleans are signed off sufficiently and the schedule is met.
• Coordinating and developing the site taste panel process.
• Leading improvement & cost-saving initiatives.
• Deputise for the Technical Manager when required.
• Work closely with the hygiene team leader to ensure food safety, environmental monitoring and standards are maintained.
• Collaborate with all other departments such as Production, Warehouse and NPD, championing quality across the site with a goal to be 'audit-ready' at all times.
• Provide weekly and monthly KPI updates as part of the site management team.

• Level 3 Food Hygiene & HACCP (Minimum).
• Quality auditing and management experience within food manufacturing.
• Knowledge of key UK Retail customer requirements, procedures, working practices with customer facing experience is desirable (Retail customer training courses are also desirable such as M&S, Tesco or Sainsbury's).
• Strong leadership skills & ability to motivate a team.
• Knowledge of pest control & technical issues.
• Great communicator & influencer.
• Able to work proactively under pressure with strong problem-solving skills.
• Additional courses in H&S, Taste Panel etc are desirable.

• 25 days + bank holidays, holiday entitlement (33 days in total).
• 4% employer and 5 % employee pension plan.
• Life assurance plan x4 basic salary.
• Various salary sacrifice schemes including pension payments, cycle to work and electric car (subject to meeting minimum criteria).
• Healthcare cash plan via payroll (Dental, Optical, Chiropody, Professional Therapy, Counselling) with a value over £400 each year.

Humdinger is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.