Head of Commercial - Pet

Overview

Role: Head of Commercial - Pet

Location: Leeds, LS15 OR Bardon, LE67. Hybrid schedule: 3 days a week on site

Salary: £70,000 - £85,000 per annum DOE, plus up to a 10% annual discretionary bonus and our extensive benefits

Contract type: Permanent

Employment type: Full time

Working hours: 37.5 hours per week, Monday - Friday. Core hours 09:30 - 16:00; you can work around these to suit you.

We are the nation s largest online pharmacy with 25 years of experience, helping over 1.4 million patients in England manage NHS prescriptions from request through to delivery. We are Great Place to Work certified and are committed to developing a positive, open and honest working environment for all.

The Head of Commercial will be responsible for defining and executing the commercial and trading strategy for The Pharm Pet Co s product categories. This role focuses on delivering sales growth, margin performance, category development, and brand leadership in the online pet healthcare space. You will lead product selection and merchandising, manage supplier relationships, identify emerging trends, and work cross-functionally with marketing, digital, supply chain, and customer experience teams to create an exceptional pet owner journey.

• Develop and own the trading strategy across prescription and non-prescription pet healthcare categories, with a focus on expanding pet prescriptions to take market share from competitors
• Deliver revenue and margin targets, with a focus on scaling The Pharm Pet Co into a leading pet healthcare brand in the UK
• Build a compelling, well-researched product range tailored to the needs of UK pet owners
• Drive the growth of pet prescriptions as a core category, ensuring regulatory compliance, availability, and customer education
• Use data and customer insights to drive category expansion and refine merchandising strategies
• Negotiate trading terms to maximise margin and availability, and manage supplier performance
• Work closely with digital and ecommerce teams to optimise online merchandising, promotions, pricing, and customer journeys
• Collaborate with supply chain and operations to forecast demand, manage stock levels, and maintain availability
• Drive improvements in stock turn, wastage reduction, and working capital performance
• Partner with marketing to develop category-focused campaigns, promotional strategies, and educational content
• Align promotional calendars and product launches with key seasonal moments and pet health cycles
• Provide strategic direction to a growing team, with scope to build out a dedicated trading function
• Produce regular performance reporting, identifying risks and opportunities for continued growth

• Bachelor s degree in Business, Marketing, or a related field (MBA preferred)
• Proven experience in FMCG trading or category management, with extensive experience in a leadership role
• Strong knowledge of the Pet Health / Pharmacy / FMCG industry, market trends, and supplier relationships
• Proficiency in using trading and inventory management software/tools
• Analytical mindset with the ability to use data to drive decisions
• Excellent negotiation, communication, and interpersonal skills
• Ability to work in a fast-paced, dynamic environment and adapt to changing circumstances
• Proven ability to work both as part of a bigger team and individually
• Ability to prioritise and organise tasks and workload

Please click apply and if we think you are a good match, we will be in touch to arrange an interview.

Applicants must prove they have the right to live in the UK.

All successful applicants will be required to undergo a DBS check.

Unsolicited agency applications will be treated as a gift.

#INDHP

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