Account Manager

We are Havas Market, part of the Havas Media Group. Our mission is to create meaningful connections between people and brands to drive business success with one vision, one voice and one P&L. Havas is the only truly integrated marketing and communications company in the UK.

Our multidisciplinary offering spans advertising, media, data, technology, digital, social, mobile, CRM, UX, sports and entertainment, public relations, corporate communications, healthcare, design, research, employer branding and recruitment. Havas Market is a specialist connected commerce agency supporting clients across brand, performance and digital retail channels.

This role sits within our Havas Market Account team and focuses on connected commerce strategies for clients across brand, performance and retail channels.

• Own day‑to‑day client relationships, acting as the central point of contact for all campaign matters
• Lead weekly status calls, manage the status sheet, and ensure all actions and deadlines are met
• Lead client meetings and deliver against all agreed SLAs (meetings, calls, reporting)
• Resolve issues quickly and anticipate ways to mitigate future challenges, escalating where needed
• Partner with the Business Development Manager, Account Director, and Digital Strategist to understand client goals and communicate these to the wider team

• Support your Director in developing strategies, campaign planning content, ad hoc briefs, and annual plans
• Put forward smart ideas aligned with client short and long‑term goals
• Input into client roadmaps and work with the Account Director to prioritise deliverables
• Develop incremental business proposals in line with agency priorities
• Define target audiences using relevant tools, supporting recommendations with previous work
• Collaborate with the Digital Strategist on strategy reviews and budget allocation across channels

• Effectively project manage all aspects of campaigns, ensuring channels, people, and tasks are well organised and deadlines are met consistently
• Ensure all campaign team members have shared knowledge across all aspects of the campaign, working towards one unified goal
• Take ownership of the onboarding process for new clients and additional services, including immersion sessions, setup meetings, agency handovers, cross‑channel implementation plans, and final sign‑off
• Ensure new information is shared with the full team and integrated into the digital strategy
• Constantly review content and operations, making suggestions for improvements to ensure clients have best‑in‑class digital shelves

• Own weekly and monthly performance reports, drawing out actionable insights and challenging activation teams where needed
• Lead the PCA process: briefing teams, collating slides, and presenting results
• Communicate results, tests, and optimisations clearly to internal and external stakeholders

• Manage cross‑channel invoicing and ensure budgets are fulfilled, auditable, and billed correctly
• Lead financial booking and reconciliation; ensure billing accuracy and timeliness
• Understand relevant commercial terms and processes to deliver agreed outcomes

• Support the Account Director with collecting intelligence for pitch work and new business opportunities

• Manage and mentor executive(s), prioritise tasks, set objectives, and ensure development opportunities across all disciplines
• Proactively identify & resolve challenges within delivery or team; providing constructive and solutions‑based feedback

• Very strong operational knowledge of key media, digital performance channels; analytics and measurement
• A good working knowledge of Amazon Ads, Marketplaces, Retail Meda and Social Commerce also an asset
• Proven ability to operate effectively in a fast‑paced, entrepreneurial startup in which cross‑functional teamwork and initiative are essential
• Strong organisation and project management capabilities
• Excellent attention to detail
• Data‑driven approach to analysis with strong strategic thinking skills
• Excellent…