Content and Communications Coordinator

Content and Communications Coordinator Leeds - hybrid (3 days a week in office)
Permanent Competitive salary + benefits Summary

We're seeking a Content and Communications Coordinator to join our Group Communications and Digital Content team based in Leeds. In this fast paced and varied role, you'll support the planning, creation and delivery of digital content and employee communications across the NG Bailey Group.

Working across our website, social media channels, intranet, digital signage and email platforms, you'll create engaging, audience-focused content that brings our brands to life and supports business goal through compelling copy, graphics, photography and video.

A key focus of the role is supporting the continued growth of our digital presence through high-quality content creation, effective channel management and the planning, delivery and reporting of organic and paid social media campaigns. You'll use data and insight to understand what works, optimise performance and help ensure content reaches the right audiences at the right time.

• Create engaging, on-brand content across a range of digital channels, including website, social media, intranet, digital signage and email communications.
• Develop content that aligns with business objectives, meets audience needs and delivers measurable outcomes.
• Plan, film and edit video and photography content for use across internal and external channels.
• Ensure all content adheres to brand guidelines and reflects best practice for each platform and audience.
• Proofread and quality-check all content to ensure accuracy, consistency and attention to detail.

• Manage the planning, delivery and optimisation of organic and paid social media campaigns.
• Create and schedule social media content, including copy, graphics, video and other digital assets.
• Respond to social media engagement and direct messages where appropriate, escalating issues when required.
• Produce regular performance reports and insights to support continuous improvement and data-led decision-making.

• Support the management of the Group communications calendar to maintain a consistent flow of content across appropriate channels.
• Assist with the planning, writing and delivery of employee communications that support business priorities, campaign initiatives and events.
• Manage the creation and distribution of Group-wide email communications.
• Maintain the content plan for office digital signage, ensuring timely and engaging messaging and content for colleagues.

• Support the day-to-day management of the Group's website, ensuring content remains accurate, engaging and up to date.
• Create and publish digital content using CMS tools and monitor performance.
• Support SEO activity to improve visibility and user experience.
• Assist with the continuous improvement of the SharePoint intranet and other digital communication platforms.

• Provide digital content and communications support and advice to colleagues across the business.
• Build effective relationships with stakeholders to understand requirements and deliver content that meets business needs.
• Identify opportunities to improve digital content, processes and ways of working.

• Previous experience in creating digital content across multiple channels, including websites, social media and employee communications platforms.
• Strong understanding of what makes effective content for different audiences and digital platforms.
• Experience planning, delivering and reporting on paid and organic social media campaigns.
• Strong graphic design skills and proficiency in Adobe…