Quality and Compliance Team Leader

JOB PURPOSE

• To ensure the Leeds site provides the highest standard and quality of goods at all times through implementation of effective monitoring processes.
• To ensure that compliance to Food Safety Standards is adhered to
• To ensure that audits are facilitated both internally and externally including second and third party audits.

• Responsible for data collection and analysis, to include root cause analysis following complaints, or data for continuous improvement opportunities.
• Primary point of contact for all quality related queries (customers and internal).
• Management of Customer Complaints, internally to include inputting information on the relevant database and externally in managing the process of replying to the customer with a satisfactory outcome that both suits the customer and the Company.
• Consistently monitor and review processes to aid with real time problem identification, analysis and resolution.
• Visit customer sites when required, in order to maintain excellent customer relations and work in partnership to proactively improve quality performance and resolve quality complaints.
• Lead quality meetings, making sure to involve relevant personnel in order to resolve any quality issues quickly and effectively.
• Undertake employee training in new processes and initiatives, through uutilization of visual aids, training documents, lessons plans and skills validations.
• Produce reports and presentations for customers and internal departmental management in order to update them on relevant quality or continuous improvement projects or issues.
• Responsible for the corrective actions taken when a quality issue is raised, either internally or externally, ensuring to work with Line Managers and Operators on the best resolution through continuous improvement initiatives.
• Assist Senior Quality Manager with effective management and tracking of key quality or continuous improvement projects, ensuring deadlines are met and targets are achieved.
• Assist Senior Quality Manager to maintain compliance, enhancement and re accreditation of BRC, ISO
  9001, HAVI, FSC and PEFC
• Manage the preparation process for customer or third party audits on site when required.
• Undertake internal audits around the site.
• Manage Quality Technicians and Quality Coordinators on site at Leeds.
• Responsible for site preparation for third party audits, leading the audits and liaising with key personnel on site to ensure any corrective actions are actioned in a timely manner.
• Deputise for Senior Quality Manager when required

• Quality and Hygiene Audit Results
• Maintain and imrpvoe performace on accreditation audits
• Effective and timely management of Quality complaints
• Reduction of non-quality cost (internal and external)
• Improved customer complain trend
• Monthly European targets achieved

• Member of HACCP team and internal auditor experience
• Experience of ISO 9001 and BRCGS alignment and certifications requirements
• At least 3 years experience in a fast-paced manufacturing area, preferably in the packaging sector.
• Competent in Microsoft products, particularly Excel, Word and PowerPoint.
• A relevant qualification in Quality, Manufacturing, Supervisory up to level 5 would be a distinct advantage.
• HACCP trained at level 2 as a minimum
• Must hold a current, valid, clean, UK driving licence

• Excellent communication skills and the ability to write and give clear verbal instructions, including document writing
• Effective problem-solving and logical decision making ability
• Able to build cross-functional relationships and challenge behaviours in relation to quality improvements
• Commercial awareness
• Quality and Safety conscious
• Able to work at pace, and attention to detail