Quality Assurance Officer

Quality Assurance Officer  OA are recruiting for a Quality Assurance Officerto join our client's growing team.

Reporting to the Operations & Technical Director, the Quality Assurance Officer will work alongside the existing QA Officer to support the company's Quality Management OA Brand , Reporting to the Operations & Technical Director, the Quality Assurance Officer will work alongside the existing QA Officer to support the company's Quality Management System and continuous improvement initiatives. Although able to cover the full QA function when required, the role primarily focuses on managing customer complaints, leading investigations, engaging stakeholders, conducting site visits, and driving cross-functional improvement projects.

The position works closely with Commercial, Logistics, suppliers, subcontractors, and clients, while also supporting operational and logistics-related quality improvements as needed.,

• Manage customer complaints end-to-end in coordination with the Commercial team
• Liaise with warehouses, transport providers and suppliers to conduct investigations
• Complete and manage Corrective Action Plans (CAPs)
• Follow up with suppliers for formal response letters and ensure timely closure
• Analyse recurring issues and drive continuous improvement initiatives
• Support chargebacks, claims and quality-related commercial matters
• Handle and maintain Quality Control documentation
• Promote application of the Quality Control Program across departments, suppliers, subcontractors and clients
• Assist with customers SAQ's and web platforms
• Perform internal audits (training can be provided)
• Support HACCP reviews and SOP documentation review
• Assist with laboratory coordination and surveys
• Support BRCGS Food and BRCGS Agents & Brokers compliance
• Provide cover for the existing QA Officer when required
• Conduct customer and warehouse visits (UK and occasional overseas)
• Support investigations related to stock queries and supply chain incidents
• Contribute to logistics and operational improvement initiatives
• Maintain accurate records within Business Central system
• Provide cross-functional support to Operations, Technical and Commercial teams
• Proven experience within the meat industry (essential)
• Fluent Portuguese (spoken and written) - (essential)
• Full UK driving licence and valid passport (required for travel)
• Strong communication and stakeholder management skills
• Highly organised, detail-oriented and self-motivated
• Comfortable working in a regulated and documentation-heavy environment
• Experience with internal auditing (desirable)
• HACCP knowledge (desirable)
• Experience with BRCGS Food and/or BRCGS Agents & Brokers (desirable)
• Experience working within importer/exporter or supply chain environments (desirable)