Quality Support Administrator

The Quality Support Administrator provides administrative and operational support to the Quality Team, helping to manage quality systems, and drive continuous improvement activities.

• Maintain all customer complaints, in folders and assign investigations to relevant personnel
• Support the preparation and distribution of quality-related reports to customers and senior management
• Support the preparation and distribution of quality-related dashboards and performance metrics to senior management
• Prepare presentations for customer meetings
• Prepare factual slides for internal quality meetings
• Ensure all investigations allocated are followed up and are updated in accordance with our procedures, with escalation if necessary
• Analyse data to identify trends in quality issues
• Raise scrap request forms
• Manage samples from NCR’s and customer complaints
• Collect dockets and samples for investigators
• Ensure all quality records are accurately filed, version-controlled, and accessible.
• Update quality information boards
• Small tool management – ensuring tools are numbered and recorded
• Communicate with the sales team when rework has been completed
• Take accurate minutes of the quality meetings
• Request and monitor customer returns and rework
• Coordinate internal document reviews and follow up on outstanding actions.
• Assist with root cause analysis and problem‑solving activities.
• Maintain and update quality management system (QMS) documentation, includingpolicies, procedures, n