Quality Manager in Colleague Conduct

End Date:
Friday 13 March 2026

Salary Range: £67,023 - £74,470

We support flexible working –  for more information on flexible working options

Flexible Working Options:
Hybrid Working, Job Share

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JOB TITLE:

Quality Manager in Colleague Conduct
SALARY: £65,385 - £72,650
LOCATION(S):
Leeds, Bristol, Edinburgh or Halifax

HOURS:

Full-time
WORKING PATTERN:
Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

Help shape how we handle "Speak Up" and colleague conduct across the Group by making sure investigations are fair, consistent and high quality.

Join us in an exciting role, where you’ll support the delivery and ongoing enhancement of a framework to ensure the quality of the Group’s Workplace Resolution & Investigations function. Reporting to the Quality Lead, you’ll provide assurance across Speak Up (Whistleblowing) and the end‑to‑end Conduct Ecosystem, with an opportunity to make a meaningful contribution collaboratively across the organisation to uphold high standards of conduct and integrity.

Day to day, you will:

• Support the design, implementation, and ongoing review of the Conduct Quality Control approach, ensuring alignment with Group policies, procedures, and regulatory requirements.
• Manage and quality‑assure conduct‑related investigations, handling cases impartially and confidentially from triage through to resolution, and working closely with Legal, HR, Compliance, Audit, Risk, and P&P.
• Review the effectiveness and fairness of investigation channels, identifying opportunities for improvement and escalating themes or concerns where appropriate.
• Produce clear and timely reporting on quality control activity, highlighting key risks, trends, and insights to support informed decision‑making.
• Contribute to continuous improvement initiatives, helping to enhance the quality and consistency of workplace resolution and investigations.
• Provide day‑to‑day guidance, coaching, and support to colleagues, promoting high standards, inclusion, and accountability.

If you think all banks are the same, you’d be wrong. We’re an innovative, fast‑changing business that’s shaping finance as a force for good. A bank that’s empowering its people to innovate, explore possibilities and grow with purpose.

• Quality Control / Quality Assurance
  
  Experience:
  
  Experience reviewing quality across end‑to‑end work portfolios in dynamic yet regulated environments, flexing approach and process through periods of transformation.
• Data & MI Capability:
  Experience producing, analysing, or interpreting data and management information to identify trends, risks, and insights, and to support reporting and decision‑making.
• People & Stakeholder
  
  Skills:
  
  Ability to work effectively with a wide range of colleagues and provide constructive feedback in a balanced, respectful, and safeguarding‑focused way.
• Communication & Judgement:
  Strong written and verbal communication, with confidence handling sensitive matters, exercising sound judgement and challenging the status quo.
• Continuous Improvement:
  Experience identifying and contributing to process improvements and adapting to regulatory or organisational change.

And any experience of these would be really useful:

• Experience in Conduct and/or HR Investigations:
  Practical experience working on conduct, employee relations, or HR investigations in corporate environments, with a good understanding of investigation processes, fairness, confidentiality, and relevant regulatory or employment requirements.
• Operational Assurance:
  Experience working in operational assurance (e.g. second line), with a good understanding of risk, controls, and providing proportionate, independent assurance and insight.

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health…