Quality Manager

The Role

As Quality Control Manager, you will be responsible for overseeing quality processes across the business, managing customer quality concerns through to resolution, leading a small field-based quality team, and working closely with the factory to identify and prevent recurring issues.

• Act as the main point of contact for customer quality concerns and complaints, ensuring issues are resolved professionally and efficiently.
• Investigate product and installation issues, identifying root causes and implementing effective corrective actions.
• Manage, coach and support a team of two Quality Controllers who travel throughout the UK carrying out inspections and quality assessments.
• Review quality trends and provide regular reports and recommendations to senior management.
• Work closely with factory and production teams to identify opportunities for improvement and prevent quality issues before they occur.
• Develop and maintain quality control procedures and best practices.
• Monitor service standards and ensure customer expectations are consistently exceeded. Coordinate field inspections and ensure all investigations are completed within agreed timescales.
• Promote a culture of continuous improvement across all areas of the business.

• Previous experience in a Quality Control, Quality Assurance or Quality Management role.
• Experience managing and developing a small team.
• Excellent customer service and communication skills.
• Strong investigative and analytical abilities with a focus on root cause analysis. The ability to build effective working relationships across operational and manufacturing teams.
• A proactive approach with a passion for delivering high standards. Strong organisational skills and attention to detail. Competence using Microsoft Office and reporting systems.
• A full UK driving licence.

• Competitive salary of £50,000 – £55,000, depending on experience.
• Full-time, permanent position based in Leeds.
• The opportunity to make a real impact within a growing and successful organisation.
• A supportive and collaborative working environment.
• Ongoing career development opportunities.

To find out more, click 'apply' or contact Dana at Chase Taylor Recruitment, quoting reference number MM6641.