Compliance Manager, Quality Assurance - QA​/QC

About Fullers Foods

Fullers Foods is a fast-growing food supply business, working with some of the UK’s largest retailers to deliver high-quality products that help feed the nation.

We operate in a complex, fast-paced environment where quality, consistency and strong partnerships matter. From sourcing and supply chain through to product development and delivery, we focus on getting the basics right - and then continuously improving how we do things.

We have built a strong reputation with our customers by being reliable, responsive and commercially sharp, and we are now entering an exciting phase of growth as we continue to strengthen our core business, diversify our offering and expand our reach.

Our vision is simple:
Every meal is a Fullers meal.

At Fullers, we are proud of our down-to-earth, hard-working and supportive culture. We are a business that values people who take ownership, work collaboratively and are focused on delivering results.

We operate with a high level of trust and accountability - we don’t over complicate things, and we expect people to take responsibility for their role and make an impact.

We are ambitious as a business, but we also recognise the importance of supporting our people to succeed, develop and grow with us.

Our values are at the heart of how we work and what we expect from each other:

• Grit – We are resilient, determined and keep going when things get tough
• Graft – We work hard, roll up our sleeves and get the job done
• Smart – We think commercially, solve problems and make good decisions
• Heart – We care about our people, our customers and doing the right thing

The following job description is intended as a guide to the main responsibilities and focus of the role. It is not exhaustive and may evolve as the business continues to grow.

To manage supplier compliance, audit and governance requirements across an assigned supplier portfolio, ensuring suppliers consistently meet customer, legal and Fullers Foods standards.

The role is responsible for monitoring supplier compliance and audit performance, coordinating and conducting supplier audits and visits, managing corrective actions and proactively identifying compliance risks. Working closely with suppliers and internal teams, the Compliance Manager ensures issues are resolved effectively, accurate compliance information is maintained and high standards are consistently delivered.

• Manage supplier compliance and audit requirements across an assigned supplier portfolio, ensuring compliance with customer, legal and Fullers Foods standards.
• Act as a key compliance contact for assigned suppliers, building effective working relationships and maintaining clear expectations around required standards.
• Coordinate and conduct supplier audits, compliance visits and assessments in accordance with agreed audit programmes and business requirements.
• Support retailer compliance reviews and customer audit activity, ensuring appropriate preparation, evidence and follow-up.
• Monitor supplier audit performance, non-conformances and corrective actions, ensuring actions are completed accurately and within agreed timescales.
• Review supplier corrective action plans, challenging where necessary to ensure root causes are appropriately addressed and actions provide sustainable resolution.
• Actively assist the suppliers in preparation for customer approval and maintenance audits to ensure they achieve acceptable results.
• Identify supplier and compliance risks proactively, taking appropriate action and escalating significant or emerging risks to the Senior Compliance Manager.
• Investigate supplier compliance failures and issues, supporting effective root cause analysis and implementation of corrective and preventative actions.
• Support the response to supplier incidents, audit failures, regulatory issues and customer escalations as required.
• Maintain accurate supplier approval, audit, certification and compliance records, ensuring information is complete, current and accessible.
• Monitor supplier certification and approval status, proactively addressing upcoming expirations, gaps or changes in compliance…