Call Quality & Compliance Analyst — Insight & Calibration
Listed on 2026-10-10
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Quality Assurance - QA/QC
Data Analyst
BW Legal is seeking a Call Quality Analyst to join the Compliance team in Leeds. The role reviews agent calls against a quality framework, highlighting best practices and areas for improvement to enable fair, outcome-focused customer conversations.
The 30-hour week is office-based with fixed start times. Salary is up to £24,000 depending on experience, with potential overtime and progression within a transparent pay banding structure.
Are you ready to take on the Call Quality & Compliance Analyst — Insight & Calibration role at BW Legal?
The advertised compensation is 14.000 - 24.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Call Quality & Compliance Analyst — Insight & Calibration role in the description above.
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