Tenant Liaison Officer

Freelance Tenant Liaison Officer – Leeds

Our agency is currently working with a leading contractor delivering works across residential and social housing properties in Leeds, and we are seeking an experienced Freelance Tenant Liaison Officer (TLO) to support ongoing projects.

The Role

As a Tenant Liaison Officer, you will act as the key link between residents, contractors, and project teams, ensuring works are delivered smoothly while maintaining excellent resident relationships.

Key Responsibilities

* Act as the main point of contact for tenants and residents

* Communicate project timelines, access requirements, and updates clearly

* Manage resident queries, concerns, and complaints professionally

* Arrange appointments and access for works

* Maintain accurate records and reports on resident engagement

* Support site teams to ensure minimal disruption to residents

Requirements

* Proven experience as a Tenant Liaison Officer (or similar role)

* Strong communication and interpersonal skills

* Experience working within social housing or occupied residential environments

* Ability to work independently on a freelance basis

* Excellent organisational and problem-solving skills

This vacancy is being advertised on behalf of Approach Personnel Ltd that is operating as an employment business. We recruit temporary to permanent labour surrounding the UK. If this job isn't suited to your specifications, please contact Poppy on (phone number removed) to leave your details, we will then contact you when a job arises which best suits your skills