Housing Officer, Real Estate​/Property

Housing Officer Leeds Permanent 39 hours pw £33,000 Hamilton Woods Associates are recruiting for a Housing Officer on a permanent basis. Office working will be required at least 4 days a week in the organisations Leeds based offices.

Key Responsibilities of the Housing Officer:
Acting as the first point of contact for customers living within shared ownership and leasehold properties Managing rent arrears cases and enquiries Maximising income collection for the business, including rent and service charges Negotiating feasible repayment plans for customers Managing complaints of anti-social behaviour Liasing with third party property management agents, developers and customers Managing shared ownership homes and leases, ensuring compliance with relevant legislation, regulation and industry good practice Liaising with external legal advisors, mortgage lenders, debt charities, and government benefit departments.

Attending court to represent the organisation at repossession hearings Supporting the team with regards to customer feedback, including customer satisfaction surveys Maintaining accurate records of customer accounts and changes to existing accounts