Senior User Researcher

We're seeking an experienced Senior User Researcher to join a multidisciplinary digital delivery team, helping to shape and improve user-centred public services.

The successful candidate will have demonstrable experience operating within the Government Digital and Data Profession Capability Framework and a strong track record of delivering user research within Agile environments. You'll be responsible for planning, conducting, and communicating research that informs service design, product decisions, and policy outcomes.

• Plan and deliver end-to-end user research activities across the product lifecycle.
• Conduct user interviews, usability testing, workshops, and other qualitative research techniques.
• Analyse research findings and synthesise insights into actionable recommendations.
• Work closely with Product Managers, Designers, Developers, Business Analysts, and stakeholders within multidisciplinary teams.
• Champion user-centred design principles and advocate for user needs throughout delivery.
• Support Agile teams by embedding research into sprint planning and decision-making.
• Communicate findings clearly through presentations, reports, personas, journey maps, and other research artefacts.
• Build strong stakeholder relationships and use evidence to influence decisions.
• Demonstrable experience working within the Public sector and GDS.
• Strong experience delivering user research within Agile, multidisciplinary teams.
• Experience planning and conducting user research independently.
• Strong qualitative research skills, including interviews, usability testing, and discovery research.
• Experience analysing and synthesising research data into meaningful insights.
• Knowledge of inclusive and accessible research practices.
• Excellent stakeholder management and communication skills.
• Ability to advocate for user-centred design and evidence-based decision making.
• Agile Research Practices
• Analysis and Synthesis
• Inclusive Research
• Research Management and Assurance
• Stakeholder Engagement
• User Research Methods
• User-Centred Design and Advocacy

You'll be a confident and collaborative researcher who is passionate about understanding user behaviour and improving digital services. You'll have the ability to work independently, influence stakeholders through evidence, and ensure user needs remain at the heart of design and delivery decisions.

If you're an experienced User Researcher with a strong public sector background and expertise in Government Digital Service ways of working, we'd love to hear from you.