Restaurant Manager

Restaurant General Manager

IVI Holdings is a leading operator of diverse and exceptional restaurant brands. We specialise in partnering with distinctive and unique concepts to take them to new levels of expansion and success. We are proud to partner with some of the most sought-after food brands in the industry, including Ben & Jerry's, Itsu, German Doner Kebab, Waterfront, and Sides. Our esteemed reputation in the field is a testament to our CEO's previous background as the largest McDonald's Franchisee in the UK.

You are the Captain of the Ship. You are responsible for ensuring consistency of food standards, excellent service, and maintaining the cleanliness and condition of the Restaurant. You are accountable for achieving the restaurant’s sales and profit by maintaining the ideal cost of all its expenses, including proper preparation of weekly scheduling without sacrificing the customers’ experience. Controlling the cost of goods comes naturally to you.

You are responsible for motivating your people and creating a cheerful professional working environment that will keep our customers wanting to return to our business.

• Oversees and manages all areas of the Restaurant
• Ensures guest service exceeds company standards and strong guest satisfaction is maintained
• Responds efficiently to guest complaints and takes appropriate action to solve the problem
• Enforces and ensures the best quality of products possible are served
• Organise and supervise shifts to ensure both team and guest satisfaction
• To be a duty manager on a rotation basis (role shared with supervisors)
• Coordinating the entire operation of the restaurant during scheduled shifts
• At the end of each shift, complete all necessary daily reports
• Managing team welfare and providing them with regular feedback
• Ensuring that all employees adhere to the company uniform standards
• Ensure the team is always well‑groomed and competent, ready for work
• Organising and supervising the shifts of kitchen, dining, and counter staff
• To meet and greet all customers where possible and be a role model of exceptional customer care
• To take a proactive role in encouraging teamwork, cooperation, harmony, productivity, and a positive attitude within the working environment
• Maintaining high standards of quality control, hygiene, and health and safety. Trains and develops team through intense, well‑organised training and ongoing operational feedback
• Appraises teams’ performance and provides formal feedback to keep them upbeat and productive
• Nurture a positive working environment and lead by example
• To support the supervisors and colleagues at peak times and to undertake any operational duty which might be reasonably required, to ensure customer expectations are met
• Estimate consumption, forecast requirements, and maintain stock inventory to ensure product availability and minimum product wastage
• Monitors and ensures compliance with food safety and health & safety rules and regulations
• Control costs and minimise waste to ensure the profitability of the restaurant
• Successfully promote and publicise the brand
  • Analysing and planning restaurant sales levels and profitability
• Organising marketing activities, such as promotional events and discount schemes
• Monitor all restaurant operations and initiate corrective actions
• Lead all financial areas, including sales growth, cost management, and profit growth
• Takes responsibility for the business performance of the restaurant
• Preparing reports at the end of the shift/week, including team control, food control and sales
• Creating and executing plans for sales, restaurant profit and staff development
• Setting budgets and/or agreeing on them with the reporting manager
• Checking stock levels and ordering the correct amount of supplies
• Preparing cash drawers and providing petty cash as required
• Helping in any area of the restaurant when circumstances dictate
• Attend any training or meetings as and when required by the Brand or the Franchisee
• To perform any other duties as designated by the Franchisee due to business demands
• To take responsibility for and ensure the security of the Restaurant
• Working…