Breakfast Server

Trump International, Food & Beverage Department

The Breakfast Server is responsible for providing a warm, friendly and efficient food and beverage service to our guests at Mac Leod House & Lodge, ensuring exceptional service standards are delivered and maintained at all times in line with our guest expectations.

The role operates over five days a week, including weekends. Daily shifts are usually 0600 – 1130, although this may vary depending on the needs of the business.

Contract:

Casual

Reports to:

Mac Leod House & Lodge Manager

• Assistin creating a warm and welcoming environment for our guests
• Ensure that guests are seated and provided with menus promptly
• Ensure that all guests’ requests and queries are responded to promptly and effectively and an exceptional service is delivered to guests at all times
• Familiariseyourself with the menu and as much information about the food and beverageoffering available in order to answer any questions guests may have
• Takefood and beverage orders and ensure that orders are communicated to the kitchenand bar promptly and accurately
• Ensurean efficient and safe delivery of all food and beverage orders in line withguest expectations ensuring an exceptional level of service is maintained atall times
• Setup, clear and promptly service tables after use to ensure that guests can beseated in a timely manner
• Ensurethe dining areas are clean and well presented at all times and assist with cleaning and housekeeping duties as required
• Dealwith guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times and ensure that any guest complaints and comments are reported to management
• Prepareall back of house service points with regard to expected numbers
• Support the kitchen staff as and when required and in accordance with hygiene andsafety regulations
• Ensure that all front of house and guest areasare well maintained at all times
• Anyother duties as directed by the Mac Leod House & Lodge Manager or othermember of the management team

• Experience of working in a similar role and/or environment (preferably in a highend restaurant within the hotel, leisure or hospitality industry would be adistinct advantage)
• High standard of personal presentation
• Excellent communication and interpersonal skills with a confident and outgoing personality and an ability to interact with people at all levels
• Abilityto take initiative and resolve queries in a practical and positive manner
• Courteousand pleasant attitude towards guests and colleagues
• Abilityto work as part of a team
• Ability to work under pressure and jugglecompeting priorities in a busy, fast paced and challenging environment with minimum supervision
• Positive and flexible approach to work (weekend and evening work will be required)
• Confidentand outgoing personality
• Proof of eligibility to work in the United Kingdom

Competitive salary, commensurate with experience. Great company benefits.

Note: This job description is not all inclusive and is intended as an outline of the responsibilities and requirements of the role. The role and duties will evolve in line with the needs of the business.