Retail Manager

About Us

At Warren James we are a company made up of real people who care about what we do and know how to do a great job. Our strong family values and amazing value offer have been the cornerstone of our business structure since our incorporation in 1979 and we care about our customers and staff alike you are known by name, not a number.

From the ground up starting with one single shop, but with a great belief and dedication from our people, Warren James has grown into the UK’s largest independently owned and trusted retail jeweller. Operating from over 200 shops nationwide and online shopping through our website both online and in‑store we are committed to looking after our ever‑growing customer community. This is a great opportunity to manage one of our shops and join one of the UK’s best‑loved jewellery brands and help us spread our passion and enthusiasm for customers and our jewellery.

• Operating within Warren James policies, procedures and processes, manage and take responsibility for the day‑to‑day operations of a designated shop and small team to maximise sales, customer numbers and team potential
• Create a welcoming environment & great one‑to‑one customer experiences
• Motive and develop a small sales team to reach their full potential
• Set a good example in everything you do
• Develop and maintain an excellent knowledge of our jewellery

• Experience in retail management or hospitality
• An ability to display a genuine passion for jewellery and customer service
• Promote a smart and well‑groomed appearance essential in reflecting our company’s public image
• A necessity to love wearing Warren James jewellery
• Self‑motivated with good leadership and people skills
• Confident communicator with good organisational skills
• Attention to detail in everything you do

Jewellery knowledge isn’t required as training is provided.

• Full time contract
• 28 days holiday a year and after 5 years you’ll receive 33 days a year (including 8 Bank Holidays)
• Monthly pay straight into your bank account at the end of every month
• Staff discount on your WJ jewellery purchases
• Incentives and treats throughout the year

If you’ve got what it takes and are passionate and enthusiastic about customers and sales, we would love to hear from you – Click below to apply.