Neighbourhood Officer; Part-Time

Neighbourhood Officer (Part-Time)

£33,498 FTE (£16,749 pro rata), based on 18.75 hours per week

Leeds

Part-Time (18.75 hours per week)

Do you have experience in housing management and want to help people make a home?

Leeds Federated is seeking a dedicated

Neighbourhood Officerto join our Area Team. This is a part-time, patch-share role where you will work in partnership with another Neighbourhood Officer to jointly manage a defined housing patch, acting as the primary point of contact for our customers. You’llbe responsible for building strong, positive relationships and ensuring our customers receive a high-quality, responsive service, that is built on trust, transparency, and mutual respect.

• Act as the main interface between the association and the customers, liaising with colleagues to ensure services are provided effectively Provide support that recognises and responds to the needs of individuals and communities Take ownership of customer enquiries across all channels, ensuring they are resolved efficiently and to a high standard Take prompt and fair action in cases of tenancy breaches, anti-social behaviour, or safeguarding concerns Carry out estate inspections andmonitoringcommunal areas to ensure safety and cleanliness standards Let empty homes within our guidelines of creating sustainable communities Collaborate with internal teams and external agencies to improve community wellbeing Use feedback and performance data to drive service improvements and customer satisfaction.

• Proven experience in housing management and/or delivering care and support services A confident communicator with a customer-focused mindset Strong track recordof completing administrative tasks withhigh levelsof accuracy and attention to detail Able to navigate computer-based systems Committed to continuous improvement and delivering high-quality outcomes Holder of a valid UK driving licence Able to travel and work from various locationsasrequired

If you are ready to take the next step in your career and want to be part of a purpose-driven organisation, apply today!

Closing Date: 23rd February 2026

Interview Date: 4th March 2026

We reserve the right to close this vacancy if it isdeemed that we have received a suitable number of applications. On this basis we wouldadvisethat applications aresubmittedas soon as possible.

Leeds Federated is a housing association with around 4,500 properties across Leeds,Wakefield, and North Yorkshire.

Our mission is to enable the maximum number of people to access and live sustainably in good-value, affordable housing.

Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community.