Retail Sales Assistant

Retail Sales Assistant – 8 hour contract

We inspire reading, learning, creativity and play. As a Sales Assistant you are the face of our brand on the shop floor, creating moments that bring customers smile and joy.

• Deliver friendly, knowledgeable, and efficient service to every customer.
• Maintain excellent store standards, including merchandising, cleanliness, and stock replenishment.
• Operate tills accurately and handle transactions with care.
• Support deliveries, stockroom organisation, and product availability.
• Follow all operational procedures, including health & safety and loss prevention.
• When acting as a Keyholder, open and close the store securely, support cash handling, and store security.
• Work collaboratively to meet store targets and KPIs.
• Stay informed about promotions, products and services to help customers make informed choices.
• Represent the brand positively, professionally and passionately.
• Support staff in a physically demanding environment; be comfortable with stairs and heavy stock.

• Open and close the store.
• Cash up and reconcile sales.
• Carry out basic supervisory responsibilities.

• Passion for delivering great customer service.
• Strong communication and interpersonal skills.
• Team player with a positive, can‑do attitude.
• Reliable, punctual and flexible to work varied shifts.
• Comfortable using tills and handling cash.
• Previous experience in customer service or hospitality.
• Experience in a fast‑paced, high‑volume environment.
• For Keyholders: experience with store opening/closing and basic supervisory responsibilities.

• 25 % colleague discount and exclusive double‑discount days.
• MyWorks – exclusive online discounts across hundreds of retailers.
• Family‑friendly leave with enhanced maternity, paternity and adoption pay.
• Holiday entitlement of 28 days (33 days for Deputy and Store Managers).
• Can‑Do Academy – access to training and development in areas that interest you.
• Early wage access – claim up to 50 % of wages as you earn them.
• Share scheme – buy a share of the business.
• 24 / 7 support through the Retail Trust Charity Employee Assistance Programme.
• Healthcare cash plan supporting everyday healthcare costs.
• Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving.

To inspire reading, learning, creativity and play.

We are Crafty – smart with what we’ve got. We are Caring – heart in every action. We are Can‑Do – energy that gets it done.

We are proud to have an inclusive culture where everyone truly feels able to be themselves. Roles are open to all, including under‑represented groups such as ethnic minorities, people with disabilities, carers and members of the LGBTQ+ community. We welcome applications from everyone and offer reasonable adjustments for interviews.