Beauty Therapist

Join us at the brand new FACEGYM franchise in Leeds and be part of an exciting new venture. In this role, you’ll lead facial workouts, deliver exceptional customer experiences, drive sales, and build lasting client relationships. You’ll be at the forefront of introducing FACEGYM’s innovative services and retail offerings to a brand-new community, helping shape the studio’s culture and set the standard for excellence.

This is a unique opportunity to grow with a pioneering team and make a real impact in the launch of our newest location.

• Todeliver all workouts in line with all Face Gym Workout protocols
• Responsible for selling the brands’ unique offerings, Workouts and homecare products within the Studio and when promoting the brand front of house
• Proactively be aware of the power of body language, rapport building, mirroring and matching behaviours with every customer, adapting selling and customer service skills to different customer profiles and offering 5-star service to everyone
• Having the confidence to overcome selling challenges and ability to create retail theatre to attract and entice customers, incorporating the client journey and brand story whilst engaging with customers
• Maintain an exceptional customer experience at every touch point of the customer journey
• Responsible for meeting retail and service individual targets and KPI’s (key performance indicators)
• Ensuring work stations are clean, presentable and well stocked with the necessary products and tools/equipment required to carry out the full range of Workouts and necessary tasks
• To have a strong focus on maximizing retail potential and client retention
• Operating efficiently point of sale systems, card machines and tills
• Building and constantly updating knowledge on skincare, products and workouts
• Communicate effectively and professionally with all the team, Studio Manager and Face Gym management
• Use single learning from each site to further develop your client's experience in store
• Building on and constantly updating your own knowledge on skincare, products and treatments
• Ensuring all Health & Safety guidelines are adhered to in relation to the sterilization and storage of all equipment
• Ensuring a high standard of personal hygiene is maintained; grooming guidelines followed, and emphasis is placed on cleanliness as in close contact with clients
• Leading by example at all times ensuring that you portray a professional image and conduct yourself in a manner that represents the brand at a high standard
• Establish an effective working relationship with full team and management
• Be skillful on Zenoti booking system
• Excel in a Customer self-serviced studio setting, taking full ownership of the client journey from first greeting and consultation through treatment, aftercare, and successful checkout.

• NVQ3 Beauty therapy qualification or equivalent
• Hands on experience with customers
• Previous experience of working within beauty, retail and spa