Customer Advisor

The hourly rate for this role is £13.02 and up to £15.10 across selected locations within London. The hourly rate will increase after 6 months in the role.

Joining us as a Customer Advisor is a great opportunity whether its your first job and youre looking to gain some valuable experience, or you have retail experience and are looking for a new challenge. This could be the start of a new career with us.

You will work onsite and report to the Assistant or Store Manager. Your responsibilities include helping on the tills, advising customers, or working in our back shop.

• Help our customers and put them at ease: listening, answering questions, giving great advice on our products, recommending items and simply offering a basket - the little things that make a difference.
• Get to know our in-store offers and schemes and promote them - the more information we can give our customers the better.
• Help our stores run smoothly - ensuring the right products are displayed on the shop floor, providing excellent service on our tills, and helping with stock in the stock rooms.
• Work with other team members to provide a great shopping experience, ensuring the store is always clean, presentable and something everyone can be proud of.
• Receive award-winning training accredited by the Institute of Customer Service.

These are the essential skills or experience needed to succeed in this role.

• Full training is provided for this role, and we are looking for people who excel in a varied environment, work at pace, communicate and listen effectively, enjoy working as part of a team, promote a collaborative team dynamic, understand that the little things make the biggest difference for customer interactions, and desire to be a proud brand ambassador for Boots.

• Experience providing customer care and delivering great customer service, although this is not essential.

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.