Store Manager, Retail & Store Manager

Store Manager (40 hours)

Urban Outfitters

Location:

Trinity Leeds. Contract type: full‑time. Pay: TBC.

Closing Date:

Urban Outfitters started out as a single boutique in 1970s Philadelphia with creativity and uniqueness at its core. 50 years on, and over 60 stores across Europe later, we’ve become a destination for emerging design, unexpected styling, One-Of-A-Kind vintage and homeware that makes you want to hit the share button.

At our core,
we empower our customers and staff to express themselves, unapologetically, living life in a way that's truly authentic to them.

We are always excited to bring new talent into the room, especially if you share our values:

• Progressive — we move with the mood
• Creative — we champion limitless minds
• Inclusive — we open our platforms to all communities
• Responsible — we work to reduce our impact on the environment
• Compassionate — we care for each other beyond the 9 to 5

Sound like you,
why not join us?

Working a Full Time contract (40 hours per week) for a fixed period of 12 months at our Trinity Leeds store, the main objective of the Store Manager is to oversee the operations of the store and be strategic in short and long term planning.

• You’ll assume total store accountability for sales, service, profitability and loss prevention.
• Be responsible for achieving a store community that fosters creativity and inspires the Urban Outfitters customer.
• Ensure appropriate feedback and guidance is given in order to execute a high rate of succession and employee development.
• Participate in building community relationships that directly reflect the Urban culture.
• Uphold the Urban Outfitters “Peers Teaching Peers” philosophy.

Leadership & Communication:

• Empower management to conduct and execute productive daily and department meetings by ensuring there is a comprehensive structure in place i.e. agenda
• Model the way for the store team and inspire a shared vision
• Responsible for the roll‑out of new training and operational initiatives
• Possess excellent communication skills in both written and verbal form

Managing the Environment:

• Coach management to take the initiative as leaders to oversee all levels of customer service and set daily goals and expectations to create a positive store environment
• Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management
• Achieve Company‑average mystery shop results by guiding the team to uphold the Company’s customer service standard

Operations:

• Conduct walkthroughs with the Visual Merchandising Manager and Department Managers on a regular basis with constructive feedback and obtainable goals
• Lead the team to perform all store‑level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures
• Achieve the store stock loss goals by training loss prevention awareness and overseeing adherence to loss prevention practices
• Develop and implement a functional shipment processing system to ensure that merchandise is placed promptly and the sales floor is fully stocked
• Possess excellent organisational skills and the ability to plan, organise and execute projects by priority
• Assume total accountability for Health & Safety in the store by overseeing (and upholding) Company Health & Safety procedures at all times to protect employees and customers against accidents and incidents
• In conjunction with the Visual Merchandising Manager and Display Artist, facilitate a working relationship between the management and visual teams to enhance the store environment and efficiently execute all merchandising projects
• Coach management to understand and interpret current fashion trends in local markets to generate creative solutions
• Work with the Visual Merchandising Manager, Display Artist and management team to ensure floor sets are well organised, schedules appropriately, cleanly executed and completed timely
• Lead the team to maximise store sales through analytical and creative management of merchandise from receipt to sales
• Assume total accountability for the store’s profitability and guide the management team to utilise…