Retail Supervisor United

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world’s most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.

As we continue to scale our global platform, the Retail Supervisor will play a critical role in leading front-line selling and delivering world-class game day fan experiences.

The Retail Supervisor plays a critical role in the store and/or venue, assisting the Management Team with creating the ultimate game day and shopping experience for fans by leading the front-line selling effort. The Retail Supervisor drives results through effective communication, team building, and execution of sales and operations plans - utilizing business metrics including revenue targets, per cap, and UPT to inform decision making.

The Retail Supervisor delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

• Partner with the Management Team on daily store operations, ensuring seamless coordination across selling, back of house, and customer service functions.
• Communicate expectations clearly for assignments and projects to all employees under your supervision, ensuring alignment and accountability.

• Provide onboarding support and ongoing training to new and existing associates, building a high-performing, fan-first team culture.
• Deliver timely, constructive feedback to associates based on observed performance, fan feedback, and knowledge of the work environment.

• Lead customer engagement on the floor, modeling and coaching world-class service standards that create memorable game day and shopping experiences.
• Train the store team to consistently deliver fan-first interactions that reflect the passion and energy of the Fanatics brand.
• Use fan feedback and floor observations to continuously raise the bar on service quality and associate performance.
• Champion a store environment where every fan feels welcomed, valued, and served with enthusiasm.

• Utilize business metrics - including revenue targets, per cap, and UPT - to identify opportunities and make informed, data-driven decisions on the selling floor.
• Identify process improvements in stockroom organization and back of house operations to drive efficiency and readiness.
• Contribute fresh ideas and solutions to support the Management Team in evolving the in-store fan experience.
• Embrace new tools, technologies, and ways of working that improve store performance and team productivity.

• Take ownership of the day-to-day running of the store, ensuring operational standards are met consistently and with urgency.
• Drive sales results by executing sales and operations plans with precision, meeting or exceeding store financial targets including retail sales and profit.
• Maintain stockroom organization and support back of house operations to ensure product availability and a seamless front-of-house experience.
• Deliver against timelines and commitments with a determined, results-oriented mindset even in high-pressure, game day environments.

• Apply AI and technology to improve efficiency, quality, and outcomes
• Use data and digital tools to inform decisions and enhance performance
• Demonstrate curiosity and adaptability in adopting new technologies and ways of working
• Contribute to a culture of innovation and continuous improvement

• Proven experience at supervisor level, senior retail assistant, or above within a high-street or comparable retail environment.
• High fashion background with merchandising experience, with a strong eye for presentation and product placement.
• Demonstrated experience delivering against customer-focused KPIs in a fast-paced retail or venue setting.
• Working understanding of profit and loss, with the ability to utilize business metrics to influence decisions on the floor.