General Manager, Slam Dunk Retail

Slam Dunk are a leading name in the uk live music industry, focused on the genres of pop-punk, emo, punk, ska, hardcore and metalcore.

Working on a significant project to develop our existing online retail offer slamdunk.world from a festival merch site to a year-round rock fashion brand in it’s own right.

It's a role for someone commercially sharp and creatively driven who can manage a fast-moving festival merchandise operation alongside the development of a longer term retail operation with ambitions to scale internationally. The successful candidate will be working with the support and resources of the wider Future sound Group team to identify retail opportunities across the group as the role develops.

• Build and deliver the seasonal product roadmap across festival merchandise, evergreen clothing ranges, accessories and music formats
• Originate range concepts and creative direction, briefing and managing third party designers to bring them to life
• Identify and negotiate third-party brand partnerships, collaborations and licensed product opportunities

• Run the day-to-day management and ongoing development of the Shopify store, including site experience, merchandising, product content and conversion performance
• Use customer and sales data to inform range planning, buying decisions and pricing
• Create a process for managing customer service enquiries using existing platforms

• Manage relationships with merchandise suppliers, garment manufacturers, print partners and fulfilment providers, negotiating terms and holding partners to quality and delivery standards
• Manage stock levels and ordering with suppliers

• Lead the merchandise operation at Slam Dunk Festival working with the festival operations team on delivery

• An understanding and experience of using E-Commerce platforms
• A track record of developing product ranges from concept to delivery, working with designers and manufacturers
• Experience managing supplier relationships at various levels of scale
• Knowledge of and enthusiasm for the alternative music scene and its audience
• Apparel, streetwear or fashion retail background, particularly in buying or product development
• Experience of live event or pop-up retail
• Experience managing third party designers or artists
• Experience of music merchandise licensing or artist product