Store Manager, Retail & Store Manager

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Date: 18 Sept 2026

Location:

Leeds, LDS, GB, LS1 6LH

Full Time/Part Time:
Full-Time

Contract Type:
Regular/Permanent

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible.

Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.

The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.

As our Flagship Store Manager, you’ll have the opportunity to lead one of our most important retail destinations and play a pivotal role in shaping the experience our customers have with our brand.

This is more than a role focused on day-to-day store management. You’ll be the business owner of your store, with responsibility for driving sustainable commercial growth, developing an exceptional team and creating an inspiring, distinctive customer experience.

Working closely with your Regional Manager and key internal and external stakeholders, you’ll bring together commercial performance, customer experience, people development and operational excellence to deliver outstanding results.

You’ll have the autonomy to identify opportunities, make commercially informed decisions and bring your own leadership style to a high-profile store environment

Own the commercial performance

You’ll take full ownership of your store’s commercial performance, using insight, data and your understanding of the local market to identify opportunities and turn them into action.

• Own and deliver the store P&L, sales performance and key commercial KPIs.
• Build and execute a compelling business plan focused on sustainable growth.
• Analyse performance data and translate insight into clear, commercially effective actions.
• Identify opportunities within your local market and competitor landscape.
• Manage costs with rigour, ensuring resource and payroll are aligned to business needs.
• Maintain strong stock control and ensure the right people are in the right place at the right time.

Create an exceptional customer experience

Our flagship stores should bring the brand to life — creating memorable experiences that customers want to return to. You’ll lead your team to deliver operational excellence and outstanding customer KPIs, while continually looking for ways to elevate the customer journey.

• Champion an exciting and engaging consumer proposition.
• Deliver a joyful, sensorial customer experience that brings our purpose, products and storytelling to life.
• Own key customer metrics, including conversion and ATV.
• Identify and maximise visual merchandising opportunities through a commercial lens.
• Make informed decisions around space, layout and presentation to maximise sales.
• Drive growth in our LOVE Your Body customer membership programme.
• Build strong relationships with internal teams and external stakeholders to grow your store and its customer base.

Lead, inspire and develop an exceptional team

At the heart of a successful flagship store is an engaged, confident and high-performing team. You’ll create an environment…