Channel Account Manager

Direct message the job poster from Akixi

• Remote, but requirement to meet up once a month for in-person collaboration day
• UK based

About Akixi

Akixi is a fast-growing SaaS analytics company delivering real-time and historical insights for cloud-based communication platforms, including Microsoft Teams, Cisco Broad Works, and Webex Calling. Our analytics help businesses enhance customer experience, optimize productivity, and drive performance across voice and collaboration channels.

Job Summary & Purpose

The Account Manager manages up to 50 key global accounts (a blend of proactive and reactive), ensuring each receives strategic guidance, proactive support, and effective partner enablement.

Operating in a sell-through model, the Account Manager helps partners drive their own sales success while identifying opportunities for growth, addressing operational challenges and strengthening long-term relationships.

• Serve as the primary point of contact for up to 50 key accounts.
• Prioritise accounts based on revenue and strategic importance.
• Conduct regular check-ins or review meetings with highest tier accounts and engage long tail using technology stack.
• Liaise and co-ordinate with internal stakeholders to provide technical advice, product updates, and sales support.
• Develop and maintain account plans for top accounts to identify growth opportunities.
• Collaborate with partners to create joint business plans.
• Ensure all activities and opportunities are logged accurately in Hub Spot.
• Monitor account performance and address risks or challenges proactively.
• Support accurate sales forecasting and pipeline management.
• Travel globally as required and support partners in marketing campaign execution.

• Proven account management or B2B sales experience. Channel management experience is highly desirable.
• Strong relationship-building and presentation skills.
• Ability to analyse customer needs and build actionable account plans.
• Commercial acumen and negotiation experience.

Commission/Bonus - Commission on accounts expanded

• Associate

• Full-time

• Software Development

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