Sales Support Coordinator

Join to apply for the Sales Support Coordinator role at Craster

Based in London |

Reports to:

Commercial Director / Programme Manager

About Craster

Craster enables premium hospitality brands to deliver exceptional customer experiences through intelligent design. We work with many of the world’s best-known luxury hotels and restaurant groups, creating sector-leading serveware and mobile F&B solutions. Our success is built on design innovation, craftsmanship, and the strength of our partnerships.

Our Values

Be Curious | Open to Challenge | Deliver Excellence | We Care | Do the Right Thing

The Role

We’re looking for a Sales Support Coordinator to join our commercial team; a proactive, highly organised individual who can help drive the success of our global accounts. This role combines sales trip planning, lead qualification, CRM management, and operational coordination to ensure our Account Managers can focus on what they do best, building relationships and closing deals.

It’s an ideal opportunity for someone looking to grow in a design-led, globally connected business where no two days are the same.

What You’ll Do

• Coordinate and support Account Managers with sales trip planning
  , including researching priority properties, securing meetings, and managing follow-ups.
• Act as the first point of contact for inbound enquiries, qualifying leads and ensuring smooth handover to the right Account Manager.
• Maintain accurate records in Hub Spot CRM
  , ensuring meetings, actions, and client updates are logged and tracked.
• Prepare proposals, quotes, presentations, and client materials.
• Support trade shows, client visits, and internal meetings, ensuring every detail runs smoothly.
• Help keep communication flowing across teams by providing reliable, responsive administrative support.

What We’re Looking For

• 1–2 years’ experience in sales support, client services, or coordination.
• Confident communicator with strong organisational skills and attention to detail.
• Experience with CRM tools (Hub Spot or similar) preferred.
• Comfortable juggling multiple priorities in a fast-paced environment.
• A team player with initiative, curiosity, and a solutions-focused mindset.
• Experience in hospitality, design, or luxury sectors is a plus.

Measures of Success

• Well-coordinated, productive sales trips.
• Timely management of inbound leads.
• Accurate, up-to-date CRM data.
• Smooth client interactions and positive feedback from Account Managers.

Why You’ll Love Working Here

• Hybrid working through our Connected Working model.
• 23 days holiday (rising to 25 with tenure) + birthday day off.
• Volunteering leave.
• Healthcare Cash Plan, Cycle to Work scheme, and Life Assurance.
• Bonus scheme and Pension.
• Pet-friendly London office with great coffee and creative energy.
• Regular team socials and quarterly gatherings.

Interested?

Apply via the link and tell us why you’d be a great fit for this role.