Client Manager

About the Role

As a Client Manager, you will grow revenue from existing firms within a defined customer group, delivering or exceeding agreed financial targets through high-quality account management. You will build strong client relationships to support retention and growth and identify up‑sell or cross‑sell opportunities.

• Managing and closing renewal opportunities with existing customers, ensuring timely follow‑up.
• Maintaining strong client relationships to support retention and growth and achieve or exceed targeted revenue for products.
• Identifying account issues, needs and demonstrating the business value of Lexis Nexis products.
• Ensuring customer experience meets agreed targets in terms of quality and frequency of contact.
• Adhering to planning, documentation, reporting and data recording in line with agreed methods and targets.
• Working with other internal departments including Marketing, Customer Success, and Strategy to feedback trends and shape go‑to‑market actions.
• Educating customers with thought leadership and expert market knowledge.

• Results‑ and target‑driven with self‑motivation.
• Excellent communication skills, time management and planning.
• Ability to spot commercial opportunities, leveraging data and insight and proven sales methodology to close opportunities.
• Experience working within a B2B sales / customer service environment and retaining and growing customers.
• Ability to work in a team environment and collaborate with other departments.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.