Internal Account Manager

An established and growing interior design business is seeking an Internal Account Manager. This is an exciting opportunity for someone looking to step into a role within a supportive and ambitious team environment.

We are seeking a motivated and customer-focused Internal Account Manager to join our growing team. This is a client‑facing role responsible for managing and developing existing customer accounts, building long-term relationships, and identifying opportunities to grow revenue within the business. The successful candidate will act as a key point of contact for customers, ensuring excellent service delivery while supporting sales growth through product focuses, upselling, and cross‑selling activities.

• Build and maintain strong relationships with existing customers
• Manage customer accounts and identify upselling and cross‑selling opportunities
• Respond promptly to customer enquiries and resolve issues professionally
• Prepare quotations, contracts, and sales reports
• Coordinate with external sales teams, customer service, and operations departments
• Monitor account performance and customer satisfaction levels
• Maintain accurate customer records using Pipedrive CRM
• Identify opportunities to increase account value and customer retention
• Support the wider sales team in achieving business targets

• Previous experience in account management, sales, or customer relationship roles
• Excellent communication and relationship‑building skills
• Strong sales and negotiation abilities
• Experience using CRM systems, ideally Pipedrive
• Highly organised with the ability to multitask effectively
• Commercially aware with a proactive approach to problem‑solving
• Strong attention to detail and administrative skills
• Ability to work independently and as part of a team

Salary: £35,000 plus company sales bonus

Career development opportunities, ongoing training and professional development
Company benefits package

LS22, fully office based.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE:

We can only consider applications from candidates who have the right to work in the UK.