Regional Customer Relationship Manager

Job Summary

Barchester Healthcare is recruiting a Regional Customer Relationship Manager to join one of its divisions. The role focuses on increasing occupancy across the region by applying professional sales techniques and managing local marketing activities. The successful candidate will work closely with a highly competent management team, support first‑class care homes, and help maintain Barchester’s reputation for superior quality care.

• Competitive salary plus commission structure
• Car allowance or company car option
• Retail and leisure discounts
• Wellbeing support and Best Doctors Service
• Opportunities for career progression within a supportive team

• Manage enquiries to improve conversion rates and achieve occupancy targets.
• Communicate effectively with prospects and existing residents.
• Network within the local community to raise the home’s profile and generate enquiries.
• Support local and wider marketing activities to increase visibility.
• Identify opportunities to improve sales and marketing performance.

• Proven sales and marketing experience; experience in healthcare preferred but not mandatory.
• Ability to analyse data using Salesforce or a similar CRM application.
• Self‑motivated, target‑driven with strong interpersonal skills.
• Proficient user of Microsoft Office (Excel, PowerPoint).
• Full UK driving licence.

• Represent Barchester and its state‑of‑the‑art homes professionally.
• Handle all sales activity, including telephone discussions and tours of the home.
• Engage residents and relatives to understand their needs and experience.
• Respond to enquiries and actively generate new leads.
• Maintain an up‑to‑date contacts database.

Contract:

Permanent | Working pattern:
Full‑time, Part‑time |

Location:

Leeds, LS16 6NB
, United Kingdom | Reference number:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure and Barring Service check is required.

Recruitment Team,