BPL Senior Payment Specialist

Senior Payments Specialist (Yorkshire)

Generate revenue by promoting the bank's diverse product and service offerings to various customer segments, focusing on the SME market.

• Identify and analyze potential customers, their needs, preferences, and emerging market trends, and craft detailed target customer profiles.
• Build and maintain strong relationships with both current and prospective customers, delivering high‑quality support, resolving queries, and gaining trust.
• Understand the features, benefits, risks, and compliance requirements of banking products and communicate insights clearly to customers.
• Develop compelling sales pitches and proposals, negotiate terms that benefit both clients and the bank, and convert leads into customers.
• Collect and analyze customer feedback to inform product development and sales strategies.
• Monitor key sales metrics—including lead conversion rates and customer acquisition costs—to assess performance and drive improvements.
• Generate new business within the SME segment through face‑to‑face client interactions, maintaining a robust pipeline via CRM.
• Deliver a quality customer experience while meeting internal measures and processes.

• Extensive knowledge of the SME industry and strong communication skills with SME customers.
• Proven track record of exceeding target expectations in volume/value of new business.
• Experience in self‑generating new business opportunities.
• Proficiency in pipeline management and CRM systems at a fast pace.
• Team‑player mindset with the ability to articulate broader business scenarios.
• Ability to build relationships with customers, key business introducers, and senior internal stakeholders.
• Good understanding of B2B sales and industry-specific needs.
• Desirable:
  Knowledge of the SME payments industry and awareness of Barclaycard’s market positioning.
• Business acumen, strategic thinking, digital and technology literacy, and knowledge of risk, controls, change, and transformation.

The role is based in Yorkshire. The incumbent must meet clients in person a minimum of three days per week.