Key Account Administrator - Helpdesk; Part time

Rentokil Initial Key Account Administrator - Helpdesk Join Our Team and Make a Difference!

We are currently seeking a Key Account Administrator to join our dedicated team in Leeds. Part Time role, 2 days per week. If you are passionate about providing excellent customer service and are highly organised, this could be the perfect opportunity for you!

• Competitive
  
  Salary Package:
  
  Start with a basic salary of £24,989 per annum, pro rata
• Expected OTE: £25,500 per annum pro rata, with bonus and commission schemes available.
• Benefits:
  Discount scheme, bonus and career opportunities
• Relocation Package:
  Moving from more than 2 hours away? We may offer up to £5,000 to help you settle in.
• Work-Life Balance:
  Part-time, permanent, Two full days (15 hr week). Working days are likely to be Monday and Tuesday or Thursday and Friday - to be agreed
• Industry-Leading Training:
  Receive top-notch training to support our customers' needs.

As a Key Account Administrator, you will be responsible for handling incoming calls and emails for internal and external stakeholders.

• Handling customer complaints via letters, telephone calls and emails (all inbound calls/letters)
• Monitoring customer accounts
• Dealing with invoice queries
• Processing sales on our systems
• Supporting the rollout of new processes
• Completing and maintaining customer trackers
• Attending customer meetings
• Updating colleagues with job and contract numbers to arrange works
• Checking visit information

• Previous experience in a customer service role
• Proficient in using Word, Excel and GDoc suite
• Excellent numeracy and literacy skills
• Excellent communication skills
• Strong organisational skills
• Ability to work well within a team
• You may be required to pass a DBS check depending on the role you have applied for

• Additional opportunities to earn more with regular bonus and commission schemes.
• Salary grading system - linked to performance for those keen to develop their career within our business.
• Opportunity to contribute to a Private Healthcare scheme.
• Enrolment in our company pension scheme.
• Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
• Uncapped leads commission - although this isn’t a sales job, we appreciate and reward you for passing on sales leads.
• Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.
• Long service recognition - includes an extra five days of annual leave entitlement after five years of service.
• Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial.

At Rentokil Initial, we value innovation, but we want to see the real you! While AI can help with structure and grammar, make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out.

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Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here