Buyer Services Assistant

About the Role

We’re looking for a highly motivated Buyer Services Assistant to join our team in Leeds. This is a fantastic opportunity to play a key role in driving buyer engagement, supporting sales performance, and delivering an outstanding customer experience across our auctions.

Working closely with the Buyer Services Manager, you’ll help ensure our buyers are informed, engaged, and attending sales—both online and in person.

Build Buyer Relationships

• Proactively contact buyers through telesales and marketing activity
• Develop strong, long-term relationships with new and existing customers
• Promote upcoming sales, stock, and services to maximise attendance
• Increase buyer participation across auctions and events
• Support the conversion of provisional bids into confirmed sales
• Influence where and how buyers engage with our sales channels
• Capture all interactions in Salesforce
• Track campaign performance and buyer trends
• Produce reports and insights to improve future activity
• Work with central marketing to deliver targeted campaigns
• Help prepare marketing briefs and post-sale reports
• Distribute catalogues and promotional materials to key buyers
• Act as a key point of contact for buyer queries
• Gather feedback to improve service and satisfaction
• Support complaint handling where required

• Experience in telesales, customer service, or telemarketing
• Strong communication skills and a confident phone manner
• Comfortable working with data (Excel/Salesforce experience desirable)
• Highly organised with great attention to detail
• Ability to build relationships with a wide range of stakeholders

• Be part of a fast-paced, commercially driven environment
• Gain exposure to marketing, analytics, and customer engagement
• Work with a supportive team and develop your career

If you enjoy building relationships, working with data, and making a real impact on sales, we’d love to hear from you.