Account Manager

Role Overview

Reporting to the Head of Premium Sales, this role is responsible for managing and developing relationships with annual premium clients, ensuring all package benefits are delivered and expectations exceeded. Acting as the primary contact for member enquiries, ticketing and hospitality requests, the role provides a seamless, concierge‑level service while representing the Premium Sales team at client events. A key objective is to maximise member retention and renewals through exceptional account management and service delivery, helping to deliver the venue's vision of putting guests at the heart of everything we do.

• Maximise revenue opportunities, client satisfaction, and the overall premium guest experience.
• Manage a portfolio of premium clients, acting as the primary point of contact and driving renewal and retention targets.
• Build and maintain strong client relationships to increase loyalty, repeat business, and cross‑selling opportunities.
• Support the delivery and continuous improvement of premium packages, client events, and the overall premium strategy.
• Coordinate with internal teams and maintain accurate systems, records, reporting, and client insights to ensure seamless service delivery.
• Proactively resolve issues and manage escalations effectively.
• Prepare and present performance reports to senior management.

• Excellent communication, interpersonal and organisational skills, with the ability to build and maintain strong client relationships.
• Proven experience in a customer‑facing and/or account management role, delivering exceptional guest service and resolving issues effectively.
• Strong attention to detail and the ability to manage multiple priorities, projects and stakeholder relationships simultaneously.
• Self‑motivated with the ability to work independently, use initiative and manage workloads with minimal supervision.
• Proficient in Microsoft Office, particularly Excel and Outlook, with experience producing reports; knowledge of ticketing systems is advantageous.

25 days annual leave. Life Assurance policy to ensure your loved ones are taken care of. A 5% pension contribution for your golden years. Healthshield support for unexpected costs such as dental bills, counselling sessions and physiotherapy. Access to discounted tickets to enjoy your favourite events.

We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process.