Client Manager

About the Role

As a Client Manager, you will be responsible for growing revenue from existing customers within a defined customer group through high‑quality account management. You will build strong customer relationships, identify opportunities to expand product usage, and help customers realize the value of Lexis Nexis solutions while contributing to retention and revenue growth.

• Manage and close renewal opportunities with existing customers.
• Ensure timely follow‑up and maintain strong client relationships to support retention and growth.
• Achieve or exceed targeted revenue for products by identifying upsell or cross‑sell opportunities.
• Identify account issues and needs, and demonstrate the business value of Lexis Nexis products.
• Ensure customer experience is in line with agreed targets, in terms of quality and frequency of contact.
• Adhere to planning, documentation, reporting and data recording in line with agreed methods and targets.
• Work with other internal departments—including Marketing, Customer Success and Strategy—to provide feedback on trends that shape our go‑to‑market actions.
• Educate customers with thought leadership and expert market knowledge.

• Results and target driven with a self‑motivated aptitude.
• Excellent communication skills, as well as time‑management and planning skills.
• Ability to spot commercial opportunities, leveraging data and insight and proven sales methodology to close opportunities.
• Experience working within a B2B sales/customer‑service environment and retaining and growing customers.
• Ability to work in a team environment and collaborate with other departments.

Flexible hours—flexing the times when you work during the day to help you fit everything in and work when you are the most productive.

We are an equal‑opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.