Internal Account Manager

Leeds, West Yorkshire

We are currently working with a leading provider of tech services to the gas/heating industry, to recruit an Internal Account Manager based out of the Leeds office

This is a relationship-led, commercially focused account management role.

You'll spend a significant amount of your time on the phone, building relationships with engineers and other customers

This isn't a high-volume call-centre role. We want someone who can have genuine commercial conversations, build trust and influence people.

• Identify opportunities to overcome objections and remove barriers to engagement.
• Explain relevant work opportunities and the benefits of remaining active on the platform.
• Encourage engineers to update their availability, skills and coverage areas where appropriate.
• Follow up consistently until an engineer is successfully reactivated.
• Continue managing the relationship after reactivation to encourage repeat usage.

• Become a trusted point of contact for your engineer portfolio.
• Develop strong relationships with engineers and understand their individual businesses.
• Take the time to understand what motivates each engineer and what type of work they are looking for.
• Provide a consistently professional and positive experience.
• Listen to feedback and identify recurring issues affecting engineer engagement.
• Work with internal teams to resolve problems quickly.

• Work towards agreed activity, conversion and reactivation targets.
• Prioritise your time based on engineer potential and likelihood of reactivation.
• Monitor engagement following reactivation and identify opportunities to increase repeat usage.
• Maintain accurate CRM records and ensure all follow-ups are completed.
• Analyse your own performance and continually look for ways to improve conversion.
• Test different messaging and approaches to understand what gets engineers back onto the platform.
• Collaborate with Operations, Sales, Customer Service and other internal teams.
• Share engineer feedback and insights with the wider business.
• Highlight opportunities to improve the engineer experience.

We're looking for someone who is confident, commercially minded, personable and persistent.

You might currently be an:

• Account Manager
• Customer Success Executive
• Customer Service Advisor
• Business Development Executive
• Recruitment Consultant
• Account Executive
• Customer Retention Executive

The most important thing is that you're comfortable building relationships over the phone and influencing customer behaviour.

Experience working with engineers, tradespeople, contractors or other technical/field-based professionals would be particularly valuable.

• You can speak confidently with different types of people and quickly establish rapport.
• Commercially minded
• You understand that good relationships need to translate into measurable commercial outcomes.
• Naturally curious
• You ask questions rather than making assumptions. When someone says they're no longer interested, you want to understand why.
• Persistent
• You're comfortable following up and don't get discouraged by unanswered calls or initial objections.
• Customer-focused
• You genuinely want to understand the customer's needs and find a solution that works for them.
• Target-driven
• You enjoy having clear goals and seeing the impact of your work in the numbers.
• Organised
• You're able to manage a significant portfolio of accounts, prioritise effectively and keep on top of follow-ups.
• Proactive
• You don't wait to be told what to do. You look for opportunities, identify problems and take action.

• Previous experience in sales, account management, customer success or customer service.
• Excellent verbal and written communication skills.
• Comfortable making outbound telephone calls.
• Experience building and maintaining customer relationships.
• Experience working towards targets or KPIs.
• Strong objection-handling and influencing skills.
• Good organisational and time-management skills.
• Comfortable using CRM systems and digital platforms.

• Renewable energy / cleantech
• Battery storage
• EV charging
• Heat pumps
• Heating / boilers
• HVAC / air conditioning
• Electrical services
• Construction
• Building services
• Field service
• Engineer or contractor networks
• Recruitment of engineers or tradespeople