Account Director

“We empower brands to win, with positive and Responsible Creative™.

We are a purpose led creative business that uses powerful brand shaping thinking to solve problems and realise ambitions more sustainably (where possible), one project at a time.

As a B Corp agency, we create responsibly, through strong principles and a vibrant, inclusive creative culture.

We call our creative process Responsible Creative™. This encompasses everything we do on a day-to-day basis, it empowers us as individuals and a collective to make a positive impact through our work.

We have embedded the principles of B Corp into our business, and this supports our strategic thinking and culture.

The Account Director is responsible for the successful delivery of campaigns and the growth of client relationships, in line with agreed financial targets. This is a senior delivery role that requires commercial confidence, strategic thinking and the ability to lead a team.

You own your accounts. You are accountable for client satisfaction, project delivery and financial performance across your portfolio. You lead Account Managers and Account Executives, setting clear standards for pace, organisation and quality.

You think beyond delivery. You understand your clients’ business challenges and use that insight to shape stronger briefs, better work and deeper relationships. You identify growth opportunities and contribute to new business activity.

As a senior member of Client Services, you are expected to:

• Lead client relationships with authority and strategic confidence
• Drive commercial performance across your accounts
• Set clear direction and high standards for your team
• Identify and act on growth and new business opportunities
• Escalate risk early and present clear solutions

• Own the senior day-to-day client relationships across your accounts
• Lead projects from brief through to delivery, ensuring quality, timeliness and commercial integrity
• Structure and lead client meetings with clear agendas, outcomes and actions
• Manage delivery across multiple projects and teams simultaneously
• Protect scope and protect commercial risks early with clear recovery plans
• Position The Onlii as a trusted partner, not just a supplier

• Take ownership of account-level financial targets including revenue and margin
• Manage project budgets with confidence, safeguarding agreed margins at all times
• Identify scope creep early and address it directly with clients
• Lead project forecasting and contribute accurate financial data to the senior team
• Identify and convert organic growth opportunities across your accounts

• Interrogate briefs deeply before execution begins
• Connect client project activity to their wider commercial and brand objectives
• Anticipate operational challenges and resolve them before they impact delivery
• Deliver against agreed account strategy, escalating where pivots are needed

• Support pitch activity across existing and prospective clients
• Contribute to new business conversations in line with company strategy
• Represent The Onlii at client and industry events with credibility
• Visit clients in the UK and internationally where required
• Lead Account Managers and Account Executives with clear direction and structured feedback
• Conduct performance reviews and support individual development plans
• Build strong cross-functional relationships across Creative, Production and Finance
• Set clear standards for delivery, communication and commercial conduct within your team

Commit to creating work that aligns with The Onlii’s vision and Responsible Creative…