Relief Security Officer - West Yorkshire Bus Stations

Relief Security Officer - West Yorkshire Bus Stations

We have an exciting opportunity for Area Relief Security Officers to join our team as an Area relief officer at Bus Stations in West Yorkshire (Pontefract, Castleford, Huddersfield, Leeds, Dewsbury, Bradford, Halifax & Keighley). The role covers holidays and sickness with potential to lead to a full time permanent role.

Area Relief Security Officer – West Yorkshire.

Reports to:

Contract Security Manager.

Hours:

Varied – From 06:00 to 01:00 Monday to Sunday. Shift Pattern:
No set Pattern.

£12.60 – £13.60 per hour depending on role.

• Driving licence and access to a reliable vehicle to commute to bus stations.

To ensure all visitors at bus stations receive a welcoming, efficient, knowledgeable and friendly service, promoting the West Yorkshire Combined Authority by providing a safe environment for all to enjoy.

• Have an enthusiastic demeanour at all times.
• Must have a pro‑active attitude – solve the problem before it is raised.
• Be able to work with all partner Service providers to present a unified team.
• Exceptional customer service skills including the ability to assist all visitors in a helpful, courteous and confident manner.
• Good communication skills with the ability to communicate clearly and logically in face‑to‑face situations.
• Appreciation of the need for safe working practices with the ability to implement company policy and procedure and ensure it is adhered to at all times.
• Personal presentation to a high standard at all times.

• Be pro‑active with your approach to ensure expected standards of the Combined Authority bus stations and their staff are met.
• Respond to incidents, situations, problems as soon as possible.
• Prevent any acts that may cause offence or distress to patrons and monitor the health and safety of these areas.
• Move on any buskers or beggars & rough sleepers.
• Prevent cyclists from riding or chaining their bicycles within the premises.
• Provision of local transport information to station users.

• Build positive relationships with the client and stakeholders of the Combined Authority.
• Ensure all client queries and complaints are dealt with in a timely and effective manner and that the Contract Security Manager & Bus Station Manager (Client) is kept fully informed of what action is being taken.
• Responsible for your uniform and to ensure it is always clean and in good condition.

• Punctual.
• Smart and courteous at all times.
• Passion for providing good customer service.
• Excellent communication skills.
• Strong awareness of security procedures.

• Health and Wellbeing Plans
• Discounts and cashbacks
• Employee Assistance Program
• Access to Wagestream
• Refer a Friend Scheme

We are committed to continually developing and improving our package of pay and benefits, ensuring we continue to attract and retain the best people. We’re also committed to providing ways to enhance the health, wellbeing, and quality of life for all our colleagues.