Control Room Officer

Job title: Team Manager

Salary: B3 £ 26,403 - £28,142 (pro rata) + shift allowance & weekend enhancements

Hours: 35.25 hours

Contract: Permanent

Location: Leeds watch

As a team member you’ll thrive on overseeing the delivery of a professional, efficient, and effective service from the Leeds watch Control room working with a range of partners including the Police to prevent and detect crime, respond to request for out of our assistance from Housing Tenants and undertake intruder / fire alarm monitoring via the alarm receiving centre.

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.

• use your own initiative and judgement where appropriate, providing outcomes and solutions for customers/partners from a range of options.
• Monitor alarms and deploying Officers to a range of incidents received from the Alarm Receiving Centre
• Recognise and act sensitively in cases of potential risk and high priority.
• Be aware of and adhere to the principles of service standards in all aspects of customer contact and to consistently achieve good customer satisfaction.
• Answer and take ownership of calls which come into the service in a polite and professional manner
• Work with the Police and other agencies to provide an appropriate response to incidents using a range of communication tools e.g. Radios, telephone, intercom
• To keep accurate records of incidents logged
• To maintain a polite and professional manner at all times especially if difficult or abusive situations arise.
• Monitor and record CCTV camera video images to identify incidents, including crime, disorder and anti-social behaviour, and taking appropriate action including evidence gathering.

You will work in a 24/7, 7 day a week control room, working 4 days on and 4 days off, alternating between sets of day and night shifts. Working on intruder/fire monitoring alarm receiving centre, out of hour calls and public space CCTV, you will understand and deliver services within the agreed performance standards, whilst maintaining professional standards, always providing the best value.

The role is integral to our Leeds watch Services and contribute to working towards the vision; ‘’Striving to create a positive and inclusive working environment in which staff are satisfied, engaged, and committed to giving their best in supporting the Safer Leeds ambition to ensure people are safe and feel safe in Leeds.’’

This post is subject to a higher level Police Vetting check. Please note that a criminal record will not necessarily be a bar to obtaining employment; this will depend on the circumstances and background to any offence.

• a competitive salary and annual leave entitlement plus statutory holidays
• membership of the West Yorkshire Pension Fund with generous employer contributions
• flexible and hybrid working arrangements subject to service requirements
• a clear career pathway and continuing professional development opportunities
• a range of staff benefits to help you boost your wellbeing and make your money go further

• To ensure a responsive, professional service is provided to customers and partners at all times to support crime reduction, in line with the Safer Leeds Plan.
• You will work shifts as part of a team of Officers with responsibility for the day to day monitoring and operation of CCTV cameras including Tower Blocks, Intruder, Fire, Panic and Third Party Alarms. You will support the Police and other agencies and will initiate investigations into suspicious behaviour by evaluating camera images and monitoring radio systems in order to assist in the effective deployment of Police resources.
• You will also deal with Out of Hours customer contact enquiries, including Noise Nuisance and Emergency repair calls, taking ownership and resolving queries, without assistance where possible.
• You will be required to carry out your duties in accordance with CCTV and Security operational procedures, codes of practice and relevant legislation to ensure the security, integrity, accuracy and confidentiality…