Cyber Security Consultant

This role operates within the Wingman Security Operation Centre and is dedicated to delivering specialized support to ‘major’ clients. The position focuses on serving our anchor customers and acting as their primary security consultant, providing tailored, proactive support to meet their specific operational and security needs all whilst delivering exceptional service to ensure long‑term client retention.

There can be flexibility for the right candidate around the working location, this can be based from our Leeds office or the opportunity to work remotely with regular trips to Leeds when required is also an option.

• Serve as the dedicated engineering contact for assigned major customers, ensuring their needs are understood, prioritised and addressed promptly.
• Develop and maintain strong relationships with client stakeholders to understand their business objectives and security requirements.
• Regularly review client environments to identify emerging threats, vulnerabilities, and improvement opportunities.
• Sole ownership of the onboarding of major customers to ensure seamless integration.
• Coordinate with the wider technical team to ensure timely and effective delivery of additional services where skills permit.
• Detection rule creation, log source onboarding, tuning and building response plans / playbooks.
• Respond to customer requests for enhanced security monitoring and automation by assisting in the recommendation, deployment, and optimisation of detection rules and response playbooks.
• Recommend and implement proactive measures to reduce risk and strengthen security.
• Own and actively respond to escalated, complex cases supporting Sec Ops Analysts and Engineers where necessary.
• Actively participates in the mentoring and training of Sec Ops Analysts, Specialists, Technicians and Engineers.
• Confidently creates, and adheres to, Standard Operating Procedures with an eye for continuous improvement.
• Lead incident investigations for major customers, producing clear and actionable reports for post‑incident review.
• Identify opportunities to enhance Standard Operating Procedures within the Security Operations Team.
• Ensure the delivery of exceptional service to promote long‑term customer retention.
• Work closely with the Security Operations Manager to share best practice and ensure continuous improvement.

• A “Customer Centric” attitude, with the ability to communicate with both technical and non‑technical parties effectively.
• The ability to build credibility quickly with colleagues and customers.
• Competent and confident in customer‑facing situations.

• A minimum of 5 years’ experience within Cyber Security.
• Confident working with SIEM (Security Information and Event Management) and SOAR (Security Orchestration, Automation and Response) tools to deliver successful security outcomes.
• Confident in supporting all current service offerings.
• Accredited with a high‑level certification relevant to the role.
• Experience in customer engagement, adept at identifying and addressing customer needs, and proficient at fostering positive client relationships.