Security Officer

Be the presence that makes people feel welcome, safe and secure.

We are GUK, a leading security solutions provider delivering professional protection across multiple sectors. We pride ourselves on combining high standards of security with exceptional service and people who take genuine ownership of the environments they protect. At GUK, great security is about more than responding to incidents. It’s about being visible, vigilant and approachable, delivering excellent customer service and creating an environment where customers, colleagues and retailers can feel safe and enjoy their experience.

As a Security Officer, you’ll be a highly visible presence across the retail park and an important part of the customer experience.

You’ll engage positively with customers and retailers while remaining alert to anything that could affect the safety, security or smooth operation of the site.

Your responsibilities will include:

• Providing a welcoming, professional and highly visible security presence.
• Delivering excellent customer service and assisting visitors when needed.
• Carrying out regular and thorough patrols in accordance with the site Assignment Instructions.
• Remaining vigilant for suspicious activity, trespass, theft, antisocial behaviour and other security risks.
• Identifying and reporting hazards, damage, fire, flooding or anything that could compromise site safety or security.
• Responding confidently and professionally to incidents and emergencies.
• Supporting retailers, colleagues and other site stakeholders.
• Managing access and challenging unauthorised activity appropriately.
• Maintaining accurate incident reports, daily occurrence records and handovers.
• Following site procedures and Assignment Instructions consistently throughout your shift.

We’re looking for someone who takes pride in doing the job well. You’ll understand that effective security means being present, observant and proactive, while treating every customer and colleague professionally and respectfully.

You’ll be confident communicating with people from all backgrounds, able to manage challenging situations calmly and prepared to take ownership when something needs attention.

• A valid SIA licence.
• Previous security experience, ideally within a retail environment.
• A full 5-year checkable employment history.
• Good written and verbal English.
• Strong customer service and communication skills.
• Good report‑writing and basic IT skills.
• The confidence to deal professionally with challenging situations.
• A proactive, reliable and team‑focused approach.
• A smart and professional appearance.

SIA CCTV desirable but not essential.

GUK is committed to supporting the health, wellbeing and recognition of our people. Benefits include:

• Ride to Work Scheme.
• Employee Assistance Programme.
• Credit Union.
• Employee of the Month and Employee of the Year recognition.

If you take pride in delivering excellent customer service, staying vigilant and creating a safe and welcoming environment, we’d like to hear from you.

GUK is an equal opportunities employer.

We welcome applications from people of all backgrounds and believe that a diverse and inclusive workforce strengthens our business and the service we provide.

We reserve the right to close this vacancy early if we receive sufficient applications.