Housing Officer North​/West Yorkshire

Housing Officer (North/West Yorkshire)

Location:

Yorkshire and the Humber

Salary: £36,000 per annum

• Manage the full tenancy lifecycle, from sign‑up through to end of tenancy.
• Take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer‑focused.
• Handle tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud.
• Support lettings and voids activity to minimise rent loss and turnaround times.
• Carry out estate inspections and address neighbourhood and environmental issues.
• Manage low‑level anti‑social behaviour, neighbour disputes, and support more complex cases.
• Identify and respond to vulnerability, safeguarding, hoarding, and non‑access cases.
• Complete person‑centred fire risk assessments and monitor health and safety issues.
• Investigate complaints and learn from outcomes to improve services.
• Work in partnership with local authorities and external agencies to support customers effectively.
• Champion Stonewater's Customer Promise by delivering services that are respectful, personalised, and trauma‑informed.

• Experience of housing management or a similar customer‑facing role, with the confidence to manage complex and sensitive situations professionally.
• Experience of tenancy, estate management, lettings or neighbourhood services within social housing.
• Knowledge of housing legislation, including safeguarding, ASB and welfare reform.
• Strong communication and influencing skills, with the ability to work calmly under pressure.
• A customer‑focused mindset, with a commitment to equality, inclusion and trauma‑informed practice.
• Confidence using digital systems and data to manage cases and improve performance.
• The ability to work independently, manage competing priorities, and make sound day‑to‑day decisions.
• Comfortable working flexibly, including participating in an out‑of‑hours rota where required.

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.