Debt Support Specialist: Complex Case Navigator

Hollybank Trustees Ltd in Leeds seeks a Customer Service Specialist for Debt Support. The role involves complex problem resolution, working with vulnerable clients, providing expert advice, and managing high-risk situations. You will initially train in the office, then work in a hybrid model, balancing home and office work.

Successful candidates will demonstrate emotional intelligence and judgment in nuanced scenarios. Key responsibilities include delivering debt advice, supporting clients in distress, and ensuring stable outcomes. A flexible shift pattern is available, with permanent contract options.