Customer Experience Assistant; x , x Reduced

About the Role

2 roles are available for this vacancy: 1 x Full time, full year and 1 x Full time, reduced year (36 weeks).

We are seeking two Customer Experience Assistants to join a dynamic team that handles a wide range of enquiries—no two days are the same. You will provide guidance and information to help students find the right course and career path.

Our team is friendly, passionate and dedicated to delivering an outstanding customer experience to our diverse community of students, visitors, and stakeholders.

We support students on their journey and love seeing them start their day with a smile, enjoying their learning experience.

Location:

Our new campus, Livingstone House, is near Leeds Dock, just south of Leeds city centre. The campus benefits from excellent transport links and is within easy reach of Leeds bus and rail stations, and a range of local amenities.

Actual salary is £21,856.04 per annum for the reduced year position.

• Greet everyone with a smile, be friendly and enthusiastic to all students, visitors, and stakeholders.
• Provide outstanding customer service, information and guidance over several contact facilities, including face to face, telephone, email and web chat that represents the Luminate brand.
• Provide information and guidance to current and potential students on their journey from application to enrolment.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
• Take an active part in all college student recruitment related events such as open days and curriculum-specific activities.
• Promote course-specific curriculum programs and activities.
• Work flexible and diverse workflows and shift patterns in line with business needs, including the occasional Saturday.

• Relevant Customer Service qualification/training/experience.
• Experience of working in a customer-focused role/environment.
• Good IT skills and knowledge of Microsoft Office/Google applications.
• Knowledge of data protection and confidentiality requirements.
• Good communication skills.
• Good attention to detail and accuracy.
• Problem Solving skills.
• Literacy and Numeracy at Level 2 or above.

The group offers a range of excellent benefits, including:

Curriculum and Management: 44 days plus bank holidays

Curriculum support and business support: 39 days plus bank holidays

• Teachers’ Pension Scheme
• Local Government Pension Scheme
• People’s Pension Scheme

Annual staff conference plus 2 additional staff development days.

Employee wellbeing initiatives:
Family Friendly Policies, discounted onsite spa (Printworks) and gym (Park Lane).

Discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus and Cycle to work schemes.

Please speak to the recruiting manager regarding flexible opportunities as these differ between roles.

At Luminate Education Group we are committed to the safeguarding and welfare of all our students. We expect all our staff and volunteers to share this commitment. All successful applicants will be required to complete mandatory pre-employment checks which include an enhanced DBS check, online checks and must have two satisfactory references. It is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection with children.

Our commitment to Equality, Diversity and Inclusion (EDI) in recruitment is key to our Group’s values. We are dedicated to fostering a workplace that embraces equality, diversity and inclusion in all its forms, where every candidate is treated with fairness, respect, and equity.