Welfare & Caseworker – Hybrid

Caseworkers Leeds Citizens Advice & Law Centre

Location:

Leeds / Hybrid

Welfare Rights Caseworker: Full-time role (35 hours per week) Qualified £31,536 – £33,698

Housing Caseworker / Trainee Housing Caseworker: Full-time role (35 hours per week) Qualified £31,536 – £33,698 Trainees £26,402 – £28,597

As a Welfare Rights Caseworker you will play a key role in ensuring our clients receive good quality benefits advice, via a range of communication channels including face to face, telephone and digital. You will have experience of providing a full range of welfare rights advice, for a wide range of clients, working with other teams across the service in assisting them to achieve the best outcome for their circumstances.

The Housing Caseworker
, will work closely with the Housing Solicitor and Money Advice Team in particular, advising clients on a range of housing issues, including homelessness, possession and eviction, disrepair, and renters’ rights. An understanding of eligibility and scope for legal aid would be an advantage. This role is also open to applicants interested in a trainee position. This would suit an experienced generalist adviser or caseworker looking to specialise in housing.

All applicants should be organised, with the ability to work independently. Strong verbal and written communication skills are essential as is the ability to listen, engage and empathise with vulnerable clients.

We’re seeking people with strong communication skills, resilience, a commitment to social justice, and the desire to support our communities through high-quality advice and casework.

Whether you’re exploring a client’s problem with them, supporting someone through an energy issue, guiding a client through the benefits system, or supervising advisers and volunteers, your work will be vital – and valued.

Interviews will be held from Wednesday 12th August onwards.

Final date to receive applications: Monday 3rd August 2026 (at 9am)